LuggageHero Storage Manager
Are you a partner location providing luggage storage? Look here
52 articles
Welcome to LuggageHero’s Partner ProgramWelcome to LuggageHero’s Partner Program!
Storage Location FAQA quick-reference guide for common questions about the LuggageHero partner program.For detailed guides, follow the cross-links within each answer.
Become a LuggageHero
Interested in signing up? Get started here.
How to Become a LuggageHero Partner LocationIncrease your footfall and add a new revenue stream
Eligible Venues for Becoming a LuggageHero PartnerAre you ready to add an additional revenue stream?
Where LuggageHero OperatesCurrent Service Availability for Storage Partners
Why LuggageHero Uses a Storage Timer SystemExplore why a storage timer system is advantageous for partners.
Understanding Dynamic Pricing at LuggageHeroHow our dynamic pricing works and the various components involved.
How to Set Up Your LuggageHero Partner AccountLearn how to get started.
Storage Manager Bookings
Everything you need to know about bookings
Understanding Traveler Payments and Booking CommitmentsWhat you need to know about bookings
Understanding and Managing Incidents at Your LuggageHero LocationCustomer experience is our top priority
How to Handle Customer Drop-Offs and Pick-UpsHow does it work when a customer arrive?
Failed PaymentsUnderstanding Failed Payments and Payment Options for Luggage Storage
Off-Platform Payments and Drop-Off ProceduresStorage Manage Payment and Drop-Off Guidelines
Keeping Your Staff Informed and Avoiding Customer ConfusionKeeping your staff informed and avoid customer confusion.
Providing an Exceptional Customer Experience: Encouraging ReviewsA positive customer experience, leads to favorable reviews.
How the LuggageHero Tipping System WorksWe have implemented a tipping system allowing travelers to show appreciation.
Understanding Discount Codes and Their BenefitsTo explain how discount codes work, how they are funded, and how they help increase partner bookings and foot traffic.
How LuggageHero Bookings Help Grow Your BusinessEach interaction with a LuggageHero customer is more than just a transaction; it's a stepping stone to greater business success.
Contacting Customers Who Haven’t Collected Their Bags
Storage Manager Account
Get to know you storage manager account
Storage Manager DashboardUnderstanding and using your storage manager dashboard
LuggageHero Storage Manager Dashboard on Your iPhone or Android Home Screen.Follow these steps to add the dashboard to your home screen on both iPhone and Android devices.
Understanding Your Check-in RatioThe check-in ratio is a crucial performance metric.
Adjusting your storage location's opening hoursKeep your opening hours updated to prevent incidents and maximize earnings
Booking notificationsYou receive a notification when you have a booking
Hero levels: SuperHero and HeroBasicLuggageHero's partner-level program has two tiers: SuperHero and HeroBasic.
Guidelines for Storefront PicturesQuality storefront images play a pivotal role in your success.
How to Request Account Termination or Service Deactivation
Reasons for Location Deactivation on LuggageHeroAt LuggageHero, we are committed to maintaining a high standard of service for our partners and customers.
Regarding the Use of LuggageHero Marketing Materials
How to Reset Your Password for the LuggageHero Storage Manager Dashboard
Why Your Location May Not Be Visible on the Map
SuperHero Status: Benefits and How to QualifyThe SuperHero Program is LuggageHero’s highest partner tier.
Bonuses and IncentivesTo explain the walk-in bonus program — how it works, how to track your progress, and when you get paid.
Storage Manager Payouts
Everything you need to know about your payouts
How to Set Up Your Payout MethodHow to add a payout method as a storage location manager
Understanding Your Invoice from LuggageHero
Why You Might Be Missing Your PayoutEnsure that your future payouts are processed smoothly
Understanding Your Invoice and PayoutTo explain how your payout is calculated, what appears on your invoice, and how to read your payout statement.
Understanding Value Added Tax (VAT)Understanding Revenue Calculation for VAT-Registered and Non-VAT Registered Storage Service Providers
Understanding LuggageHero’s Commission and Fee StructureTo explain how commissions, service charges, and tips are applied to your partner earnings and payouts.
Reporting Unrecognized Direct PaymentsReporting unrecognized direct payments promptly, ensures the accuracy of your payout calculations
The Minimum Bag GuaranteeTo explain what the Minimum Bag Guarantee is and when it applies to your payout.
Receiving Your PayoutsEasily identify your payout from LuggageHero on your bank account statement.
Unclaimed Funds and Reversal ProcessOur policy on unclaimed funds and the process for their reversal to ensure clarity and compliance with our operational guidelines.
Understanding Your Earnings: VAT Examples for Storage Service ProvidersThis article explains how payouts are calculated when you are a VAT-registered or non-VAT-registered Storage Service Provider.
HeroCode, Marketing Materials & Walk-ins
Everything you need to know about your HeroCode
Marketing Materials for LuggageHero Storage LocationsIncrease visibility and welcome walk-ins using LuggageHero marketing materials
The HeroCodeKeep your storage procedures consistent with the HeroCode
How to Activate Your HeroCode Sticker and Desk StandConnect your signage to your storage location in a few steps
How to Handle Walk-In BookingsThe Benefits of Managing All Bookings via the LuggageHero Luggage Management Platform
This is an Unclaimed HeroCodeUnlock Your Exclusive Benefits Now
HeroCode Troubleshooting