If you wish to terminate your partnership or deactivate a location or service, please follow these steps to ensure a smooth and compliant process.

LuggageHero values your contribution as a partner, and even if you choose to leave, we aim to make the process efficient and respectful.

To guide partners through the correct procedure for account or location termination and ensure proper handling of outstanding obligations.

Sign in to the Partner Dashboard and open the deactivation request form. It asks what you would like to do (close a location, end the partnership or change owner), the location, your last day and the main reason.

The form opens in the Partner Dashboard in your web browser. If you use the partner app, open the link in a browser instead. Read more in Closing your location or changing owner.

Before you submit the form, please carefully review all entered information for accuracy, then submit it.

Our Customer Success team will confirm that your request is being processed.

Processing may take a few business days, depending on your account type and current bookings.

Please honor any existing customer bookings until they are completed.
Deactivation requests cannot be finalized until all active bookings have been fulfilled or cancelled according to the Terms of Service.

Most termination or deactivation requests are processed within 3–5 business days.
You’ll receive final confirmation once your account or location has been successfully closed.

Please review the LuggageHero Terms of Service before submitting your request.
Certain services, campaigns, or agreements may include unique termination clauses or notice periods.

Following these steps ensures your termination or deactivation request is handled smoothly and your partnership is concluded in full compliance with LuggageHero policies.