If you want to turn your business into a convenient storage location for travelers, you're in the right place. This guide walks you through setting up your account and getting your storage location live on LuggageHero.

Purpose: To guide new partners through the setup of a storage location in the LuggageHero Partner Dashboard.

Applies to

Go to dashboard.luggagehero.com and register with your email address, name and phone number. You'll then be taken through a short setup wizard for your business and storage location.

The wizard asks for your business details, the address of your storage location, how many bags you can store and your opening hours. Enter everything as accurately as you can — especially your opening hours, because wrong hours are the most common reason travelers arrive at a closed location. You can change all of this later in your Dashboard.

After the wizard, the Pending Tasks checklist on your Dashboard home screen shows exactly what is left to do. It tells you which steps are needed before your storage location can go live, and which can follow afterwards. The checklist is always up to date, so follow it rather than a fixed list.

When the steps needed to go live are done, press Send my storage location for review in the Pending Tasks checklist. If you press it earlier, the checklist shows what is still missing.

⚠️ This step is required. We only review your storage location after you send it to us. Once it is sent, your Dashboard shows that we are reviewing it, and we'll let you know when it is live.

Some steps can be completed after you go live, for example setting up your payout method so you can receive your earnings, adding a storefront photo, displaying your HeroCode signage or getting the partner app, and choosing your notifications. The Pending Tasks checklist keeps track of these for you.

If you have questions or need help during setup: