Learn how to get started.
If you want to turn your business into a convenient storage location for travelers, you're in the right place. This guide walks you through each step of setting up your account and getting your location live on LuggageHero.
Purpose: To guide new partners through the initial setup steps in the LuggageHero Partner Dashboard.
Applies to
Platform: LuggageHero Partner Dashboard
Audience: New Partner Locations (Shops, Hotels, Venues)
1. Create your account
Go to dashboard.luggagehero.com and register with your email address, name, and phone number.
Once registered, you'll be taken through a short setup wizard to configure your business and location.
2. Enter your business information
You'll be asked to provide:
Legal business name — enter it exactly as it appears on your storefront
VAT number — if your business is not VAT-registered, check the opt-out box to skip this field
Business category — choose the option that best describes your venue: Local Business, Hostel, or Hotel
Your goal — select what you're looking to get from LuggageHero: New Revenue Stream, Boost Foot Traffic, or both
Accurate information helps travelers easily recognize and select your business for luggage storage.
3. Set up your location
Address: Search for your business on Google Maps to pin your location. Your address fields will auto-populate. If your business isn't listed on Google Maps, you can enter the address manually.
Storage area: Define your storage area(s) and set your bag capacity — how many bags your location can hold at one time. The default is 50 items. Set a realistic number to avoid overbooking.
For each area, select the storage type: Storage room, Lockers, or Free space.
Wi-Fi Indicate whether your location has Wi-Fi available. Travelers need internet access to start and stop the storage timer, so this is important for a smooth check-in experience.
4. Set your opening hours
Enter your opening and closing times for each day of the week.
⚠️ Accuracy matters. Inaccurate opening hours are the leading cause of traveler incidents ("closed on arrival"). Set your hours carefully from the start — you can update them at any time from your Dashboard.
5. Add holiday or exception hours
Specify any dates when your hours will differ from your normal schedule — public holidays, seasonal closures, or temporary changes.
Keeping these up to date prevents travelers from arriving when you're closed.
6. Accept the Terms of Service
Before your location can go live, you must accept the LuggageHero Terms of Service. A prompt will appear when you first access your Locations dashboard.
This is a required step. Locations that have not accepted the Terms remain in a partially activated state and will not appear to travelers.
7. Set up your payout account
To receive earnings, you need to connect a bank account via Stripe, our payment processor.
Go to Dashboard → Payout → Add Payout Method and follow the payout account setup steps. Stripe requires identity verification (KYC) as part of this process.
⚠️ Your location cannot receive any payouts until your payout account is configured and verified. Complete this step as early as possible — verification can take additional time in some regions.
8. Upload a storefront image
Upload a clear, well-lit photo of your storefront taken during operating hours. This helps travelers easily identify your business on arrival.
Tips:
Choose an image that clearly shows your entrance or sign
Use good lighting and a clean storefront
Landscape orientation works best
Update your photo if your storefront changes
See our guide: How to Optimize Your Storefront Image
9. Display your HeroCode signage
Your HeroCode is the unique QR code travelers scan to create a walk-in booking at your location without a prior reservation. Walk-in bookings are zero acquisition cost — they're driven entirely by your signage being visible.
To get started:
Download your printable HeroCode from Dashboard → Signage
Display it prominently at your entrance so it's visible to passing travelers
Physical stickers and desk stands are also available — contact us to request them
Walk-in bonus: Earn a bonus everytime you completed 20 walk-in bookings. Your progress is tracked live on your Dashboard Home screen.
10. Set up email notifications
Add one or more email addresses to receive booking notifications, billing summaries, and admin updates. These will not be shared with customers.
You can opt out of specific notification types if you prefer fewer updates.
Finalizing your setup
Once all steps are completed, our onboarding team will review your account and notify you once your location is approved and live.
You can track your activation progress at any time from the Pending Tasks checklist on your Dashboard Home screen. Your location will not appear to travelers until all required tasks are complete:
✅ Terms of Service accepted
✅ Payout account configured via Stripe
✅ Storefront image uploaded
✅ HeroCode signage downloaded and displayed
✅ Opening hours set accurately
Welcome to the LuggageHero Partner Network! You're now part of a trusted global community helping travelers store luggage safely and conveniently.
Support and contact
If you have questions or need help during setup:
Email: partner@luggagehero.com
Chat: Available directly through your Partner Dashboard
WhatsApp: LuggageHero WA
Summary
Register at dashboard.luggagehero.com and complete the business setup wizard
Set your bag capacity (default: 50), opening hours, and holiday exceptions
Accept the Terms of Service and set up your payout account — both required before going live
Upload a storefront photo and display your HeroCode signage
Once all Pending Tasks are complete, your location will appear live on LuggageHero.com and the app