If you want to turn your business into a convenient storage location for travelers, you’re in the right place.
This guide walks you through each step of setting up your account and preparing your business to welcome new customers.
Purpose
To guide new partners through the initial setup steps in the LuggageHero Partner Dashboard.
Applies to
Platform: LuggageHero Partner Dashboard
Audience: New Partner Locations (Shops, Hotels, Venues)
1. Connect your Google My Business profile
Integration:
Connect your Google My Business (GMB) account to streamline your setup.
This automatically imports your business name, address, and opening hours.
Benefits:
Faster onboarding
Fewer manual errors
Ensures accurate listing details
2. Provide your business information
Details:
Please enter your business name exactly as it appears on your storefront.
You can ignore the VAT section if you operate outside Europe. The default bag capacity is set to 100, but you can adjust it based on your available space.
Purpose: Accurate information helps travelers easily recognize and select your business for luggage storage.
3. Set up email notifications
Notification Emails: Add one or more email addresses to receive booking notifications, billing summaries, and admin updates.
These will not be shared with customers.
Customization: You can opt out of specific notification types if you prefer fewer updates.
Why it matters: Keeps you informed about all bookings and financial transactions without overwhelming your inbox.
4. Add your contact information
Requirements: Provide a valid phone number and email address for your business.
This information may be shared with travelers if they have difficulty finding your location.
Goal: Ensures smooth communication and faster customer assistance.
5. Add your Wi-Fi network (optional)
Convenience: Offering Wi-Fi access can enhance the traveler experience.
How it works: When you add your Wi-Fi details, the system generates a HeroCode QR for your network. Travelers can scan it to connect easily or receive it via email/SMS before arrival.
Advantage: Adds extra value for guests and increases positive reviews.
6. Set your opening hours
Scheduling: If your GMB account is connected, your hours will be pre-filled automatically.
Otherwise, manually enter your opening and closing times for each day.
Accuracy: Make sure your hours are correct to prevent traveler inconvenience and booking issues.
7. Add your holiday hours
Planning: Specify holiday or seasonal hours to notify travelers of closures or adjusted schedules.
Updates: LuggageHero’s system automatically prompts you annually to confirm or update these hours.
8. Upload a storefront image
Visibility: Upload a clear, well-lit photo of your storefront during operating hours. This helps travelers easily identify your business upon arrival.
Tip: Choose an image that clearly shows your sign or entrance.
See our guide: How to Optimize Your Storefront Image
Finalizing your setup
Once all steps are completed:
Review your information for accuracy.
Click Save Location in your dashboard.
Our onboarding team will look over your account and let you know once your location is approved and live.
Welcome to the LuggageHero Partner Network!
You’re now part of a trusted global community helping travelers store luggage safely and conveniently.
Support and contact
If you have questions or need help during setup:
Email: partner@luggagehero.com
Chat: Available directly through your Partner Dashboard
WhatsApp: LuggageHero WA
Summary
Connect Google My Business for faster setup
Add accurate business details, opening hours, and contact info
Set up notifications and upload your storefront photo
Once approved, your location will appear live on LuggageHero.com and the app