Increase your footfall and add a new revenue stream
Thank you for your interest in joining the LuggageHero Partner Program! As a partner, you'll become part of our global network of trusted local businesses and hotels offering secure, on-demand luggage storage for travelers.
This article explains how to sign up, get approved, and go live on the LuggageHero platform.
Purpose To guide new partners through the signup and onboarding process for becoming an approved LuggageHero location.
Applies to
Platforms: LuggageHero and HotelsHero
Roles: New Partner Applicants
1. Visit the partner signup page
Go to Become a LuggageHero Partner to create your account.
During signup you'll register with your email address, name, and phone number, then complete a short setup wizard to add your business details, location, and opening hours.
For a full walkthrough of the setup steps, see: How to Set Up Your LuggageHero Partner Account
2. Wait for approval
Once your application is submitted:
Our Partner Onboarding Team will review your information
You'll receive an email or phone update once your profile has been approved
Review time is usually 1–3 business days, depending on region and application volume
3. Complete your activation checklist
Approval is not the same as going live. After your account is approved, you must complete the following tasks before your location becomes visible to travelers. You can track your progress from the Pending Tasks checklist on your Dashboard Home screen.
Required before going live:
✅ Accept the Terms of Service
✅ Set up your payout account via Stripe (required to receive any earnings)
✅ Upload a storefront photo
✅ Download and display your HeroCode signage
Also recommended:
✅ Set accurate opening hours including any holiday exceptions — inaccurate hours are the most common cause of traveler incidents
Your location will not appear on LuggageHero.com or the app until all required tasks are complete.
4. Prepare your location and staff
Before your first booking arrives:
Designate a safe, clearly defined storage area for luggage
Make sure all staff are familiar with LuggageHero's drop-off and pick-up procedures
Display your HeroCode signage prominently at the entrance so walk-in travelers can find you
Review our storage and security guidelines in the Help Center to ensure compliance
5. Start accepting bookings
Once your location is live:
Travelers can find and book your location at app.luggagehero.com
You'll receive online bookings (advance and same-day) as well as walk-in bookings via your HeroCode
Manage bookings, track earnings, and update your listing at any time from your Dashboard
Walk-in bonus: You earn a bonus every time you reach 20 registered walk-in customers. This is tracked live on your Dashboard Home screen.
Support and next steps
If you have questions or need help during signup or onboarding:
Email: partner@luggagehero.com
Chat: Available in your Partner Dashboard once your account is approved
WhatsApp: LuggageHero WA
Summary
Visit the signup page and complete the setup wizard with your business and location details
Wait 1–3 business days for approval
Complete all Pending Tasks in your Dashboard — including Stripe payout setup and ToS acceptance — before your location goes live
Prepare your location and staff for incoming bookings
Once activated, start receiving bookings and payouts through your Dashboard
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