Available Marketing Materials
LuggageHero partners can order a variety of marketing materials to promote their location and services:
Street Signs: Visibly guide potential customers to your location from the street.
Flags: Make your location stand out with eye-catching flags.
HeroCode Stickers: These are essential for enabling quick and easy check-ins using our QR code system.
HeroCode Desk Stands are conveniently placed at your service desk to assist walk-in customers.
Wall-Attached Signs: Durable signs can be mounted on walls to promote visibility.
Eligibility and Ordering Process
SuperHero Partners: If you have achieved SuperHero status, you can order these marketing materials free of charge, based on availability—contact support to place an order.
Non-SuperHero Partners: Non-SuperHero partners have the option to purchase street signs. The cost of these signs will be deducted from your booking payouts—contact support to place an order.
Special Conditions
Geographical Availability: Marketing materials are primarily sent to cities within Europe and the United Kingdom. However, partners located outside the EU may still request them.
Deposit for Low-Volume Locations: For locations with low booking volumes, a deposit equivalent to the cost of the item (street and wall signs) may be required. This deposit will be deducted from your payout.
Proof of Installation: Our Account Management team requires proper proof of installation for items ordered free of charge. This ensures compliance and adequate use of marketing materials.
Usage Policy: Inadequate use of marketing materials may lead to withholding the deposit or incurring a charge on the next scheduled invoice. All marketing materials must be used as intended to enhance visibility and customer convenience. Non-compliance with these guidelines may affect your partnership benefits. If you have any questions about the proper use of marketing materials or the terms of this policy, please get in touch with our support team for clarification.
How to Order
Log into Your Partner Portal: Access your LuggageHero partner account and contact support via chat.
Select Marketing Materials: Choose from the available items.
Place Your Order: Submit your request through the portal. Our team will receive it and prepare the shipment.
Use of Marketing Materials
Once you receive your marketing materials, place them strategically to maximize visibility and accessibility. Street signs and flags are particularly effective for guiding foot traffic, while HeroCode materials streamline your customers' check-in process.
Support and Assistance
Should you have any questions about ordering marketing materials, their use, or any related policies, please contact our support team. We are here to help ensure that your experience as a LuggageHero partner is as successful and rewarding as possible.
Leverage these tools to attract more customers and enhance their convenience, further establishing your location as a preferred choice for luggage storage services.
Delivery Information: The delivery time for marketing materials can vary based on location. Delivery can take anywhere from 5 to 14 days. We appreciate your patience and understanding as we work to get your materials to you as quickly as possible. If you have specific questions about delivery times or need further assistance, please do not hesitate to contact our support team.
Reservation of Rights: LuggageHero reserves the right to refuse distribution of marketing materials to any storage location that does not comply with our Terms of Service. All partners must adhere to the guidelines and standards outlined in our terms to ensure a collaborative and effective service environment. Should you have concerns about your compliance or any questions regarding our Terms of Service, please contact our support team for assistance.