Your check-in ratio is one of the most important performance metrics on LuggageHero.
It measures how efficiently your location completes bookings, directly impacting your visibility, ranking, and partner level.
Purpose
To explain what the check-in ratio is, how it affects your performance, and how to improve it.
Applies to
Platform: LuggageHero Partner Dashboard
Audience: All active partner locations
1. What Is the Check-In Ratio?
Definition:
The check-in ratio is the percentage of bookings successfully checked in (bags dropped off and storage timer started) out of all bookings made for your location during a specific period.
Example:
If 10 bookings were made and 9 customers checked in, your check-in ratio is 90%.
2. Why It Matters
Impact Area | Why It’s Important |
Quality Indicator | A high ratio (above 90%) reflects reliability, good service, and smooth customer experiences. |
Search Ranking | Locations with low ratios appear lower in search results — and consistent underperformance can lead to temporary deactivation. |
Eligibility for SuperHero Status | Maintaining a check-in ratio above 90% is required to qualify for SuperHero status. |
3. Where to Track Your Check-In Ratio
You can track your performance directly from your Partner Dashboard:
Navigate to:
Storage Manager Dashboard → Your Storage Locations
Here, you’ll see:
Your current check-in ratio
The total number of walk-ins
4. Factors That Affect the Check-In Ratio
Operational Issues
Incorrect opening hours or address details
Outdated or unclear storefront photo
Staff are unaware of how to manage LuggageHero bookings
Prohibited Practices
Asking customers for cash payments instead of using the platform
This results in bookings not being registered and lowers your ratio.
Online Visibility
Your Google My Business profile showing “Closed” or “Permanently closed” will mislead travelers and cause missed check-ins.
5. How to Improve Your Check-In Ratio
Action | Benefit |
✅ Ensure accurate business info | Correct hours, address, and GMB data prevent missed check-ins. |
✅ Train your staff | Make sure all employees know how to handle bookings through LuggageHero and never ask for cash. |
✅ Display a clear storefront photo | Helps customers easily locate your business. |
✅ Use your HeroCode for every booking | Keeps the process consistent and automatically records check-ins. |
✅ Keep HeroCode visible | Place it near the counter for quick scanning and smoother customer flow. |
Summary
Maintaining a check-in ratio above 90% is essential for your success as a LuggageHero partner.
It builds trust with travelers, increases your search visibility, and helps you qualify for SuperHero status.
Focus on accurate details, consistent HeroCode usage, and staff awareness to ensure every booking results in a successful check-in.