The check-in ratio is a crucial performance metric. It helps you understand the efficiency of your service by tracking the percentage of completed bookings.
In this article:
Keep Track of Your Check-in Ratio
From your Storage Manager Dashboard, you can track your check-in rate for each location.
Next to the check-in ratio, you'll be able to see the number of total walk-ins.
What is the Check-in Ratio?
Definition: The check-in ratio is the percentage of bookings where customers have successfully checked in their bags at your location out of the total bookings received for a given period.
Importance of a High Check-in Ratio
Quality Indicator: A high check-in ratio, ideally above 90%, indicates reliable service and can make your location a recommended spot on the LuggageHero app.
Search Ranking Impact: A check-in ratio below 90% will affect your visibility, placing your location lower in search results or leading to a complete deactivation.
Factors Affecting the Check-in Ratio
Operational Issues: A low ratio could signal operational problems such as incorrect opening hours listed, inaccurate address, unclear storefront picture, or staff need to be fully aware of the LuggageHero service.
Prohibited Practices: Requesting cash payments can deter customers, leading to a lower ratio.
Online Presence: Inaccuracies in your linked Google My Business account, such as showing your business as closed or permanently closed, can also negatively impact this ratio.
Strategies to Improve Your Check-in Ratio
Ensure Accurate Information: Verify that all details about your location are correct on the app and your Google My Business account.
Training: Train staff thoroughly about the LuggageHero service and the importance of not asking for cash payments.
Storefront Presentation: Update the picture of your storefront to make it easily recognizable for customers.
HeroCode: Use the HeroCode to keep a consistent procedure at check-in and pick-up. Please make sure the HeroCode is visible in your location so staff and customers can quickly get started with the check-in/pick-up.
Maintaining a high check-in ratio is vital for the success of your partnership with LuggageHero. It enhances customer trust and ensures better visibility on our platform.