LuggageHero’s Partner Level Program recognizes and rewards our partners for providing exceptional service.
Every partner starts at HeroBasic and can progress to SuperHero status by consistently delivering high-quality customer experiences and maintaining operational excellence.
Purpose
To explain the criteria, benefits, and progression for LuggageHero partner levels.
Applies to
Platform: LuggageHero Partner Dashboard
Audience: All active partners and storage locations
1. Partner Levels Overview
HeroBasic
All new partners begin at the HeroBasic level.
This level provides full access to LuggageHero’s booking system, along with standard tools and resources for managing daily operations.
HeroBasic partners have access to:
Standard visibility in search results
Access to core partner support
Booking management via the Partner Dashboard
Access to marketing materials (standard pricing applies)
SuperHero
The SuperHero level is reserved for partners who consistently deliver outstanding service quality and maintain excellent customer satisfaction.
To qualify, partners must meet all of the following criteria:
Requirement | SuperHero Criteria |
Check-in ratio | At least 90% (9 out of 10 bookings must be checked in) |
Customer rating | Maintain an average rating above 4.7 stars |
HeroCode usage | Use the HeroCode to manage walk-in bookings each month |
Performance is reviewed monthly, and partner levels are updated on the 1st of each month.
2. Benefits of Being a SuperHero
Increased Visibility
SuperHero locations are featured more prominently on the LuggageHero marketplace.
This enhanced visibility helps attract more travelers and can lead to higher booking volumes.
Preferred Partner Status
SuperHeroes are highlighted with a “Preferred Partner” badge, signaling reliability and top-rated service.
Travelers often prefer booking with these partners for added peace of mind.
Exclusive Promotions
From time to time, SuperHero partners receive exclusive access to promotional campaigns, offering opportunities for more bookings and higher earnings.
Free Marketing Materials
SuperHeroes can order select marketing materials free of charge, subject to availability.
Learn more: “Available Marketing Materials for Partners.”
3. How to Become a SuperHero
To qualify for SuperHero status, focus on delivering consistent quality and leveraging the tools available in your dashboard.
Tips for success
Engage with every customer: Greet travelers warmly, assist with check-in, and ensure a smooth drop-off and pick-up.
Use the HeroCode: Always register walk-in bookings digitally to increase your check-in ratio and reduce commission.
Monitor your feedback: Regularly review ratings and address customer comments.
Keep information updated: Make sure your opening hours, holiday schedule, and storefront photo are accurate and up to date.
Summary
Level | Requirements | Key Benefits |
HeroBasic | Default level for all new partners | Standard visibility, full system access |
SuperHero | 90%+ check-in ratio, 4.7+ rating, active HeroCode usage | Premium visibility, exclusive promos, free marketing materials |
The LuggageHero Partner Level Program celebrates partners who go above and beyond to deliver exceptional service.
By achieving SuperHero status, you gain higher visibility, stronger customer trust, and greater earning potential, all while helping travelers have a seamless storage experience.