An External booking is a booking made through one of the travel apps LuggageHero works with. In your Partner Dashboard it shows as External booking in the Bookings category column.
Already paid. The traveler has paid in full. Never take payment from them.
Check in and check out in the Partner Dashboard. Register the drop-off when the bags arrive and the pick-up when they leave, exactly as for a normal booking. If you don't check the booking in, it can't be completed.
Paid like any other booking. You earn the same as for a regular LuggageHero booking, in your usual payout.
Locations with an average rating above 4.5 get more visibility online, so more travelers find them.
When the traveler arrives
Go to Bookings and find the booking. Use the search bar, or look for the External booking label.
Check the traveler's name and booking reference against the booking.
Store the bags, then press Check In and confirm.
When the traveler collects their bags
Find the booking in Bookings again.
Return the bags, then press Check Out and confirm. This completes the booking.
See How to Check a Traveler In or Out From Your Dashboard for more detail.
Give your staff access
Whoever is at the counter needs to be able to check travelers in and out. Invite your staff to the Partner Dashboard app. With the Staff role, they can't see earnings, payouts or your account settings:
Go to Locations, open your location, and choose Users.
Select Invite new member, enter their name and email, and choose the Staff role.
Choose Manager only for people who should also manage the location and its team.
Good to know
Everything else works exactly like your other bookings, including earnings and payouts.
If you can't find a booking, or a traveler with an External booking has a problem, contact us through the chat in your Partner Dashboard.