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Message from Our CEO, Nov 2026

Introducing the New LuggageHero Partner Program — Launching 1 January

Updated this week

For nearly ten years, LuggageHero has grown alongside thousands of partners worldwide. Your commitment and the service you provide to travelers every day have been the foundation of our success. Today, LuggageHero is stronger than ever—and that is thanks to you.

To support the next stage of growth, we are introducing a new Partner Program designed to help your business perform even better. We call it the SuperHero Program, and it is built for partners who want more visibility, higher earning potential, and stronger tools to manage their storage operations.

Alongside this, we are launching a completely redesigned Partner Dashboard. The new dashboard gives you clearer insight into your performance, including:

  • How is your luggage storage business growing

  • Qualification for bonuses and incentives

  • Overall operational performance

The goal is straightforward: to provide you with greater transparency, more control, and more opportunities to grow.

We are excited to invite you into this new program and the new dashboard experience, and we look forward to seeing many of you take part and to continuing this journey together in the years ahead.

Jannik Lawaetz, CEO & Founder, LuggageHero



What’s Launching

A New Partner Dashboard

A redesigned dashboard that gives partners clearer insight into earnings, bookings, incidents, and performance, all in one place.


It is built to be faster, simpler, and something you can rely on every day.

A Stronger Partner Program

Beginning January 1, 2026, we are introducing a new Partner Program focused on long-term stability and enhanced rewards.


The updated structure is designed to support partners who consistently provide great service and to help more partners reach higher earning tiers over time.

Bonuses and Incentives

We are expanding the types of bonuses partners may receive, from seasonal rewards to performance-based incentives.
These will be communicated directly in the Dashboard throughout the year.

Native Partner App (Coming in 2026)

A fully dedicated iOS and Android partner app is under development.
It will make day-to-day operations faster and easier, from check-ins to capacity updates.


Looking Ahead

This is the first step in a multi-year roadmap.
In the coming years, we will continue investing in:

  • More transparent tools

  • Better analytics

  • Improved support

  • Expanded incentives

  • A unified HeroConnect experience across all services

Our commitment is long-term: to build the most partner-friendly luggage storage platform in the world.

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