We’re excited to have you join LuggageHero’s network of trusted local businesses and hotels offering secure, on-demand luggage storage.
This article gives you a high-level overview of the partner setup process, key tools, and support resources available to you.
Purpose
This guide outlines how to activate your location, manage bookings, access your Partner Dashboard, and receive payouts.
Applies to
Platforms: LuggageHero and HotelsHero
Roles: Organization Owner, Location Manager
1. Activation
Go Live
Once your location is activated, travelers can find and book your storage directly at app.luggagehero.com.
Walk-In Bookings
If travelers arrive without a booking:
Ask them to scan your HeroCode (QR code) to create a walk-in booking.
You can download a temporary HeroCode directly from your Dashboard under “Location Tools.”
Walk-in bookings automatically apply a reduced commission rate.
2. Marketing Materials
HeroCode Sticker and Display Stand
Each location receives a HeroCode sticker and a display stand for visibility.
Once you get them, you can contact our support team to activate the QR code.
Activation ensures your code links correctly to your live location and allows walk-in tracking.
3. Payouts
Quarterly or Monthly Payouts
Partner payouts are processed quarterly or monthly.
To receive payments, connect a valid payout method through your Dashboard under Payout Settings.
Please make sure your details are up to date to avoid payout delays.
4. Partner Dashboard Access
How to Sign In
Access your Dashboard here:
👉 storage-manager.luggagehero.com/home
Password Reset
If you forget your password, click “Forgot Password” on the login page.
A reset link will be sent to the email associated with your account.
5. Dashboard Overview
Manage Your Location
In your dashboard, you can:
Edit location details (address, hours, description)
Set custom pricing for walk-in customers
Upload a storefront image for easier traveler recognition
Financial & Booking Tools
Add or update your payout method
View booking and billing information
Track past and upcoming reservations
6. Support & Resources
Help Center & Training
Visit the LuggageHero Help Center for step-by-step guides, FAQs, and video tutorials.
Dedicated Partner Support
For help with onboarding or dashboard tools, contact:
📧 partner@luggagehero.com or support@luggagehero.com
💬 Chat: Available inside your Dashboard
Stay Connected
Add us on WhatsApp for direct communication and quick updates.
Watch for newsletters highlighting best practices, new features, and promotions.
Share your feedback, it helps us improve and tailor our partner experience.
Summary
Your location will be activated by our team before your appear live on LuggageHero.com and the app.
Display your HeroCode to enable walk-in bookings.
Set up your payout method in the dashboard to automatically receive payouts.
Manage bookings, details, and billing in one place.
Access help and updates anytime through the Partner Dashboard or Help Center.