Walk-in bookings are travelers who arrive at your location without a prior reservation, seeking immediate luggage storage.
These customers represent an excellent opportunity to increase your visibility, improve performance metrics, and maximize revenue.
Purpose
To explain how to handle walk-in bookings using your HeroCode and the benefits of registering them through the LuggageHero platform.
Applies to
Platform: LuggageHero Partner Dashboard
Audience: All Active Partner Locations
1. What are walk-in bookings?
Walk-ins are travelers who come directly to your location looking for immediate storage.
When properly handled, these customers are recorded as self-acquired bookings, giving you additional earnings benefits.
2. The power of the HeroCode
Your HeroCode, accessible from your Partner Dashboard, is the key tool for managing walk-in bookings.
When scanned, it:
Automatically detects if a customer already has a booking.
Redirects existing customers to their booking page for instant check-in.
Launches a simple booking flow for new walk-in customers, allowing them to:
Choose hourly or daily rates, and
Add optional insurance coverage for their belongings.
Learn more: “Understanding Your HeroCode and How to Activate It.”
3. Benefits of managing walk-ins through LuggageHero
Registering walk-in customers through the HeroCode offers several key advantages:
Benefit | Description |
Improved check-in ratio | Increases your overall performance metrics on the platform. |
Enhanced visibility | Boosts your ranking on the LuggageHero marketplace, attracting more travelers. |
Reduced commission | Walk-in bookings qualify for lower commission rates, increasing your profit margin. |
Faster service | Scanning the HeroCode enables instant check-in and payment processing. |
Legal protection | All HeroCode bookings include LuggageHero’s guarantee coverage. |
Learn more: “LuggageHero Commission and Fee Structure.”
4. How to process walk-in bookings
Ask every arriving customer to scan your HeroCode.
If they already have a booking, the HeroCode will link directly to their booking page.
If they don’t, it will launch a guided booking flow.
Ensure the customer completes the booking flow.
The system will handle payment and check-in automatically.
Confirm the check-in on your Dashboard.
Active walk-in bookings appear under Dashboard → Bookings → Active.
Adjust your rates if needed.
You can set specific hourly and daily rates for walk-in customers under Dashboard → Pricing.
5. Key takeaways
Walk-ins = a high-value revenue source.
Use your HeroCode to register all walk-ins for accurate tracking and payout.
Reduced commission applies automatically to walk-in bookings.
Registered walk-ins improve your performance and marketplace visibility.
Always ensure customers scan your HeroCode. It guarantees coverage and ensures you’re paid.
Walk-in bookings offer one of the best ways to grow your earnings and reputation as a trusted LuggageHero partner. By leveraging the HeroCode, you streamline operations, improve customer satisfaction, and boost your overall profitability.