Keeping your opening hours accurate and up to date is essential to provide a smooth experience for travelers and prevent booking issues.
You can easily edit your day-to-day hours, add exceptional openings or closures, and manage holiday schedules directly from your LuggageHero Dashboard.
Purpose
To guide partners on how to update, manage, and display their operating hours on the LuggageHero platform.
Applies to
Platform: LuggageHero Partner Dashboard
Audience: All active partner locations
1. Day-to-Day Operating Hours
How to Update Regular Opening Hours
Navigate to:
Account → Your Storage Locations → Edit → Opening HoursAdd or adjust your daily opening and closing times.
If you’re open 24/7, select the “Always open” option — this will automatically override all daily time settings.
Have the same hours every day?
Set Monday’s hours, then click “Copy to: All” to apply them across the week.
✅ Note: All partner locations must maintain a minimum of 40 operating hours per week.
If this isn’t possible due to your business type or schedule, please contact our Account Management team through the chat for assistance.
2. Exceptional Opening Hours
Exceptional hours are temporary changes, such as short closures or adjusted schedules for maintenance or vacation.
How to Add an Exception
Go to:
Account → Your Storage Locations → Edit → Opening Hours → ExceptionsScroll to the bottom of the Opening Hours tab.
Use the date picker to select the affected day(s).
Mark the date as either Closed or enter custom opening hours.
🔹 Exceptional hours always take priority over both your normal and holiday schedules for the selected dates.
3. Holiday Hours
If your holiday hours remain the same each year, you can set them once and we’ll keep them active annually.
How to Set Holiday Hours
Navigate to:
Account → Your Storage Locations → Edit → HolidaysChoose one of the preset options to update your schedule quickly:
All closed
All open as normal
All open 24 hours
🗓️ On your profile, travelers will see a notice indicating whether your holiday hours have been updated for the season.
Summary
Type | Where to Update | Purpose |
Daily Hours | Account → Storage Locations → Edit → Opening Hours | Standard weekly schedule |
Exceptional Hours | Opening Hours → Exceptions | Temporary changes (vacation, renovation, etc.) |
Holiday Hours | Storage Locations → Edit → Holidays | Recurring or seasonal holiday schedule |
Keeping your opening hours up to date ensures travelers always know when to arrive, preventing missed check-ins and improving your rating and check-in ratio.
A clear, accurate schedule means fewer incidents and a better experience for both travelers and staff.