Partner Bookings
Everything you need to know about bookings
18 articles
- How to give your staff access to the Dashboard with one shared loginCreate one Staff login for your store so staff can check travelers in and out, without seeing earnings, payouts or settings.
- What Is an External Booking?Check External bookings in and out in the Partner Dashboard. You're paid for them once the drop-off is checked in.
- How to Close Your Location or Hand It to a New OwnerClose for a while, close for good, or pass your location to a new owner.
- How to Turn On Push Notifications in the Partner AppGet instant notifications on your phone for new bookings, drop-offs and more.
- How to Get LuggageHero Updates on WhatsAppTurn on WhatsApp messages for new bookings, drop-offs, pick-ups and other updates.
- How to Check a Traveler In or Out From Your DashboardCheck a booking in at drop-off or out at pick-up yourself, from the Bookings page.
- Understanding Traveler Payments and Booking CommitmentsWhat you need to know about bookings
- Understanding and Managing Incidents at Your LuggageHero LocationCustomer experience is our top priority
- How to Handle Customer Drop-Offs and Pick-UpsHow does it work when a customer arrive?
- Failed PaymentsUnderstanding Failed Payments and Payment Options for Luggage Storage
- Off-Platform Payments and Drop-Off ProceduresStorage Manage Payment and Drop-Off Guidelines
- Keeping Your Staff Informed and Avoiding Customer ConfusionKeeping your staff informed and avoid customer confusion.
- Providing an Exceptional Customer Experience: Encouraging ReviewsA positive customer experience, leads to favorable reviews.
- How the LuggageHero Tipping System WorksWe have implemented a tipping system allowing travelers to show appreciation.
- Understanding Discount Codes and Their BenefitsTo explain how discount codes work, how they are funded, and how they help increase partner bookings and foot traffic.
- How LuggageHero Bookings Help Grow Your BusinessEach interaction with a LuggageHero customer is more than just a transaction; it's a stepping stone to greater business success.
- Contacting Customers Who Haven’t Collected Their Bags
- Help a Customer Who Can't Find Their BookingUse the LuggageHero Dashboard app to scan your HeroCode and instantly pull up a traveler's booking — or start a new one.