Plans change. Whether you need a short break or are leaving LuggageHero, here is how to tell us.
Closed for a while? Set the dates yourself
If you are closed for a few days or weeks, for example for holidays or renovation, you don't need to leave LuggageHero. In your Partner Dashboard or the partner app, go to your opening hours and add an exception for the dates you are closed. Travelers won't be able to book those dates, and your location stays on LuggageHero.
Closing for good, or handing over to a new owner
Send us a deactivation request. You can:
message us in the chat in your Partner Dashboard or partner app and tell us you want to close your location.
You will be asked a few short questions: whether you are closing for good or handing over, your location name and address, the last day travelers can drop off bags, the main reason you are leaving, and the new owner's details if you are handing over.
Our Customer Success team will confirm your request and the date your location is removed from LuggageHero.
Handing over to a new owner
The new owner will need their own LuggageHero account and payout details. Include their name and email in the request and we will help them get set up.
Good to know
Changed your mind? Reply in the same chat and we will help.