If you encounter a direct payment you do not recognize, it's essential to report it promptly to ensure your payouts are correct.
In this article:
Reporting Unrecognized Direct Payments
Eligibility: You can report a direct payment only if the booking is marked as "Paid directly" in our system.
Impact on Payouts: Reporting an unrecognized payment will remove it from your account, preventing any negative effects on your payouts.
How to Report
Timeframe: You must report an unrecognized direct payment within 5 days of the booking payment date.
Reporting Process: To report, please get in touch with support via chat or email.
Provide the booking ID to help our team identify the booking quickly. Once your report is resolved, the booking will be updated and no longer appear as 'paid directly' in your booking overview.
Reporting unrecognized direct payments promptly ensures the accuracy of your payout calculations. If you need assistance with the reporting process or have any questions, our support team is here to help.
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