We are committed to ensuring the timely and secure processing of transactions. However, there may be instances where funds disbursed to LuggageHero partners still need to be claimed. This article outlines our policy on unclaimed funds and the process for their reversal to ensure clarity and compliance with our operational guidelines.
In this article:
What Are Unclaimed Funds?
Unclaimed funds refer to any disbursement made by LuggageHero to a recipient that has not been claimed or accepted within a specified period. This can occur due to various reasons, including but not limited to incorrect account details, oversight, or recipient inaction.
Policy on Unclaimed Funds
Notification: Recipients of unclaimed funds will be notified via email or direct communication, providing details of the transaction and instructions on how to claim the funds.
Claim Period: Recipients must claim their funds within three years from the date of the initial notification. This timeframe provides ample opportunity to claim funds while maintaining efficient account management.
Reversal of Funds: If unclaimed funds are not claimed within the 3 years, they will be automatically reversed. This means the funds will be returned to the original payer's account, and the transaction will be considered closed.
How to Claim Unclaimed Funds
If you have received a notification of unclaimed funds, please follow the steps below to claim your funds:
Verify Your Details: Ensure your account details are correct and up-to-date.
Contact Us: Use the contact information provided in your notification to reach out to our customer service team. You may be asked to provide additional information or documentation to process your claim.
Follow Instructions: Our customer service team will guide you through the necessary steps to claim funds.
LuggageHero is dedicated to ensuring that all transactions are completed successfully and that funds reach their intended recipients. We encourage recipients of unverified payout accounts with unclaimed funds to act promptly upon receiving notification to avoid the reversal of funds.
For any questions or assistance, our customer service team is here to help.