LuggageHero Partners
Are you a partner location providing luggage storage? Look here
60 articles
Become a LuggageHero
Interested in signing up? Get started here.
- How to Become a LuggageHero Partner LocationIncrease your footfall and add a new revenue stream
- Eligible Venues for Becoming a LuggageHero PartnerAre you ready to add an additional revenue stream?
- Where LuggageHero OperatesCurrent Service Availability for Storage Partners
- Why LuggageHero Uses a Storage Timer SystemExplore why a storage timer system is advantageous for partners.
- How to Set Up Your LuggageHero Partner AccountLearn how to get started.
Partner Bookings
Everything you need to know about bookings
- How to give your staff access to the Dashboard with one shared loginCreate one Staff login for your store so staff can check travelers in and out, without seeing earnings, payouts or settings.
- What Is an External Booking?Check External bookings in and out in the Partner Dashboard. You're paid for them once the drop-off is checked in.
- How to Close Your Location or Hand It to a New OwnerClose for a while, close for good, or pass your location to a new owner.
- How to Turn On Push Notifications in the Partner AppGet instant notifications on your phone for new bookings, drop-offs and more.
- How to Get LuggageHero Updates on WhatsAppTurn on WhatsApp messages for new bookings, drop-offs, pick-ups and other updates.
- How to Check a Traveler In or Out From Your DashboardCheck a booking in at drop-off or out at pick-up yourself, from the Bookings page.
- Understanding Traveler Payments and Booking CommitmentsWhat you need to know about bookings
- Understanding and Managing Incidents at Your LuggageHero LocationCustomer experience is our top priority
- How to Handle Customer Drop-Offs and Pick-UpsHow does it work when a customer arrive?
- Failed PaymentsUnderstanding Failed Payments and Payment Options for Luggage Storage
- Off-Platform Payments and Drop-Off ProceduresStorage Manage Payment and Drop-Off Guidelines
- Keeping Your Staff Informed and Avoiding Customer ConfusionKeeping your staff informed and avoid customer confusion.
- Providing an Exceptional Customer Experience: Encouraging ReviewsA positive customer experience, leads to favorable reviews.
- How the LuggageHero Tipping System WorksWe have implemented a tipping system allowing travelers to show appreciation.
- Understanding Discount Codes and Their BenefitsTo explain how discount codes work, how they are funded, and how they help increase partner bookings and foot traffic.
- How LuggageHero Bookings Help Grow Your BusinessEach interaction with a LuggageHero customer is more than just a transaction; it's a stepping stone to greater business success.
- Contacting Customers Who Haven’t Collected Their Bags
- Help a Customer Who Can't Find Their BookingUse the LuggageHero Dashboard app to scan your HeroCode and instantly pull up a traveler's booking — or start a new one.
Partner Account
Get to know your Partner Dashboard account
- Partner DashboardUnderstanding and using your Partner Dashboard
- Get the LuggageHero Dashboard App on Your PhoneFollow these steps to add the dashboard to your home screen on both iPhone and Android devices.
- Understanding Your Check-in RatioThe check-in ratio is a crucial performance metric.
- Adjusting your storage location's opening hoursKeep your opening hours updated to prevent incidents and maximize earnings
- Booking notificationsYou receive a notification when you have a booking
- Hero levels: SuperHero and HeroBasicLuggageHero's partner-level program has two tiers: SuperHero and HeroBasic.
- Guidelines for Storefront PicturesQuality storefront images play a pivotal role in your success.
- How to Request Account Termination or Service Deactivation
- Reasons for Location Deactivation on LuggageHeroAt LuggageHero, we are committed to maintaining a high standard of service for our partners and customers.
- Regarding the Use of LuggageHero Marketing Materials
- How to Reset Your Password for the LuggageHero Partner Dashboard
- Why Your Location May Not Be Visible on the Map
- SuperHero Status: Benefits and How to QualifyThe SuperHero Program is LuggageHero’s highest partner tier.
- Bonuses and IncentivesTo explain the walk-in bonus program — how it works, how to track your progress, and when you get paid.
- How to Mark Your Store Closed (Holidays & Time Off)How partners block bookings for dates they're closed using exceptional opening hours, and how to permanently leave the program.
Partner Payouts
Everything you need to know about your payouts
- How to Set Up Your Payout MethodHow to add a payout method as a storage location manager
- Understanding Your Invoice from LuggageHero
- Why You Might Be Missing Your PayoutEnsure that your future payouts are processed smoothly
- Understanding Your Invoice and PayoutTo explain how your payout is calculated, what appears on your invoice, and how to read your payout statement.
- Understanding Value Added Tax (VAT)Understanding Revenue Calculation for VAT-Registered and Non-VAT Registered Storage Service Providers
- Understanding LuggageHero’s Commission and Fee StructureTo explain how commissions, service charges, and tips are applied to your partner earnings and payouts.
- Reporting Unrecognized Direct PaymentsReporting unrecognized direct payments promptly, ensures the accuracy of your payout calculations
- The Minimum Bag GuaranteeTo explain what the Minimum Bag Guarantee is and when it applies to your payout.
- Receiving Your PayoutsEasily identify your payout from LuggageHero on your bank account statement.
- Unclaimed Funds and Reversal ProcessOur policy on unclaimed funds and the process for their reversal to ensure clarity and compliance with our operational guidelines.
- Understanding Your Earnings: VAT Examples for Storage Service ProvidersThis article explains how payouts are calculated when you are a VAT-registered or non-VAT-registered Storage Service Provider.
HeroCode, Marketing Materials & Walk-ins
Everything you need to know about your HeroCode
- Marketing Materials for LuggageHero Storage LocationsIncrease visibility and welcome walk-ins using LuggageHero marketing materials
- The HeroCodeKeep your storage procedures consistent with the HeroCode
- How to Activate Your HeroCode Sticker and Desk StandConnect your signage to your storage location in a few steps
- How to Handle Walk-In BookingsThe Benefits of Managing All Bookings via the LuggageHero Luggage Management Platform
- This is an Unclaimed HeroCodeUnlock Your Exclusive Benefits Now
- HeroCode Troubleshooting
- How to Activate Your HeroCodeActivate the QR code on your HeroCode sticker or desk stand so travelers can make walk-in bookings — self-serve in your dashboard.