Traveler
Are you looking for luggage storage or have you already stored your bags? Look here.
54 articles
- We certify shops for your safetyEnsuring Safety and Quality in Luggage Storage with LuggageHero
- What is LuggageHero?Understanding LuggageHero: Your Trusted Luggage Storage Solution
- Where is the luggage stored?Understanding Luggage Storage Locations with LuggageHero
- Download the LuggageHero Traveler AppYou can download it for free on both iOS and Android devices.
- Booking Confirmation Not Received or Can't Find Your BookingWhat to do if you didn't get a confirmation or can't find your booking — where it's sent, how to find it, and what to do next.
- How to Book Luggage Storage with LuggageHeroNeed help with your first booking?
- How to Change Your Storage Location Without CancelingChanging Storage Locations for Existing Bookings
- How to Modify Your LuggageHero BookingChange drop-off date, pricing model, or add insurance to your booking
- How to Report an Incident or Safety ConcernSafely report incidents & concerns. Prompt actions to maintain standards. Secure storage experience with LuggageHero.
- How to Cancel Your BookingA Step-by-Step Guide
- Booking in Advance vs. Same-Day ReservationsEnsuring Availability for Your Luggage
- LuggageHero Pricing OverviewWe offer flexible pricing for your luggage storage needs
- Allowing Someone Else to Pick Up Your LuggageNeed someone else to pick up your stored luggage for you?
- What Items Can and Cannot Be Stored with LuggageHeroFind out which items cannot be stored with LuggageHero and why.
- Understanding LuggageHero Rates, Fees, and Add-OnsHow our rates, service fees, and optional add-ons work
- Storage Location Opening HoursLuggageHero provides storage solutions with flexible opening hours to accommodate your travel needs.
- What to Do If You Can’t Find Your Storage LocationCan't Find the Storage Location? Here's What to Do
- How the LuggageHero Storage Timer WorksThis article will guide you through how our storage timer works, from activation to payment calculation.
- How to Take a Photo of Your Bags for IdentificationEffectively to identify and retrieve your bags quickly
- Accessing Checked-In Luggage
- Why Exact Addresses Are Shown Only After BookingAddresses and distance to storage locations
- Understanding Daily Storage with LuggageHeroDaily storage provides you with a full 24 hours of storage time.
- Using WiFi or Data Roaming to Start and Stop the Storage TimerAccess to WiFi or data roaming is essential for accurately starting and stopping the storage timer.
- Understanding Multi-Day Storage at LuggageHeroUnderstanding the Flat Rate Pricing Model
- General booking information
- Booking Before Arrival Is RequiredBooking your luggage storage in advance is essential to ensure that space is available for your bags when you need it.
- What are no-show fees at LuggageHero, and how can I dispute an erroneous fee?
- How is payment processed with LuggageHero?
- How do I edit or remove a payment method?
- Why You Should Only Pay Through LuggageHeroPaying through the platform ensure that services like this exist.
- Currency, Exchange Rates, and Cross-Border FeesWe support local currencies to provide a seamless booking experience
- Booking Changes, Cancellations, and Refund PolicyUnderstanding Refunds and Booking Terms on LuggageHero's Platform
- Understanding the No-Show FeeWe strive to provide reliable and efficient luggage storage services to our customers.
- Off-Platform Payment PolicyLuggageHero's Off-Platform Policy
- Traveler Responsibility for Accurate BillingBags to be stored, activating and deactivating the storage timer
- Automated Check-outUnderstanding Hourly Bookings and Automated Check-Out with LuggageHero
- Payment Failures: What to Do if Your Payment Fails
- Resolving Billing Discrepancies and Requesting a RefundWe know that situations can arise where a booking may show more bags or more time than used.
- Why You See Two Payment Lines on Your Card StatementLearn why your credit card may show both a reservation and a final charge after booking with LuggageHero.
- Why Is the Amount on My Credit Card Statement Different From My LuggageHero Receipt?Understand why your credit card statement may show a different amount than your LuggageHero or HotelsHero receipt.
- Refund Request Status and TimelineRefund process, typical timelines, and what to expect on your bank statement.
- How do authorization holds and PayPal disputes affect refunds?
- Understanding Your Insurance Coverage with LuggageHero and HotelsHeroUnderstand what's covered under our Basic and Premium insurance and which items are excluded from compensation.
- LuggageHero Guarantee and Optional InsuranceLearn how LuggageHero protects your booking with a $500 guarantee and optional insurance up to $3,000 against theft or damage.
Incidents
Learn what to do in case of unforeseen circumstances