At LuggageHero, we strive to make your luggage storage experience as secure and hassle-free as possible. That’s why our Booking Protection guarantee automatically covers every booking made through our platform.
This protection is designed to address and resolve any discrepancies or issues you might encounter with your luggage storage booking, including listing inaccuracies or difficulties checking in.
What Does Booking Protection Cover?
Booking Protection with LuggageHero covers the following:
Listing Inaccuracies: If the storage location does not match the description on LuggageHero, or if there are discrepancies such as space availability, you are protected from any charges related to storage.
Check-in Troubles: If you experience problems during check-in, such as a closed location during scheduled hours or refusal of service.
How to Report an Incident
If you encounter any issues covered under Booking Protection, follow these steps to report the incident:
Access Your Booking: Go to your current bookings page on the LuggageHero platform or app.
Report the Issue: Select the booking affected, and use the "Report Incident" option to notify our Customer Success Team.
Describe the Problem: Provide a detailed description of the issue you faced. Include photos to help us understand the situation better.
Submit Your Report: Once you've completed the details, submit your report. Our Customer Success Team will review your claim. If we need more information, our support team may contact you.
To protect our partner location from misuse, reporting an incident is only available during the location's stated operating hours.
Response and Resolution
Upon receiving your report, the LuggageHero Customer Success Team will:
Acknowledge Receipt: We will confirm we've received your report and are reviewing the details.
Investigate Promptly: Our team will investigate the issue, which may involve contacting the storage location for further details.
Resolve the Issue: We aim to resolve any reported issues swiftly. Resolutions may include refunds, booking transfers to a different location, or other appropriate compensatory actions.
Additional Assistance
Please do not hesitate to contact our Customer Support Team with any further questions or for additional assistance. We are here to help ensure your luggage storage needs are met with reliability and satisfaction.
Remember, at LuggageHero, your peace of mind is our priority. Booking Protection is just one way we ensure that your belongings are stored safely and your travel plans stay on track.
Disclaimer
Please note that LuggageHero’s Booking Protection does not cover costs associated with travel to or from our storage locations or losses related to being unable to attend events, attractions, tours, travel plans, or similar due to a listing inaccuracy. We aim to address issues related to the storage service to enhance your travel experience.