If you arrive at a LuggageHero storage location outside its listed opening hours and cannot collect your bags, don’t worry, we’re here to help.
1. Prioritize Your Travel Plans
If the location is closed and you need to continue your journey, focus on catching your transport or reaching your next destination on time.
You can contact the storage manager directly from your booking page to explain your situation.
2. We’ll Help Retrieve Your Bags
Our support team can help coordinate with the storage location to arrange safe collection of your belongings once it reopens.
We’ll work with the partner to ensure your bags remain secure until they can be picked up.
3. We’ll Review the Incident
If the shop is closed during the stated hours, our team will investigate to verify the location’s compliance with the opening schedule.
Any verified discrepancies will be addressed directly with the partner to maintain service quality.
What to Do Next
Open your booking page to contact the location manager.
If you can’t reach them, contact LuggageHero Support via chat or email.
If possible, let us know before arriving outside opening hours so we can help coordinate in advance.
Your bags remain safe, and our team will help ensure you can collect them as soon as possible.