At LuggageHero, we understand that travel plans can sometimes change unexpectedly, and you may arrive at a storage location outside its designated opening hours.
This article is meant to provide some guidance and support in such situations, ensuring the safety of your belongings and addressing any potential issues.
1. Prioritize Your Scheduled Departure
When you arrive outside the opening hours of your storage location, it is essential to prioritize your scheduled departure. If you can't collect your bags personally because of time constraints or heading to a different destination, LuggageHero is here to help you.
Note: Access your booking page to contact the storage location manager.
2. Assistance in Retrieving Bags
LuggageHero is committed to providing excellent customer service and ensuring a seamless experience. In cases where you cannot collect your bags outside of the storage location's opening hours, we will help you get your belongings. Our team will work closely with you to find a solution that aligns with your travel plans and ensures your bag is safe.
3. Incident Investigation
When you encounter challenges collecting your bags outside the storage location's opening hours, LuggageHero will thoroughly investigate the incident. We will review the circumstances to ensure that our partner location meets the opening hours stated in your booking. This investigation allows us to address potential discrepancies and take appropriate action to uphold the service quality.
We're Here to Help:
LuggageHero understands the importance of reliable and convenient luggage storage. If you're in a situation where you cannot collect your bags outside the storage location's opening hours, please don't hesitate to contact our customer support team. We will quickly help you find the best resolution, ensuring the safety and convenience of your luggage retrieval.
Note: It is recommended to contact us as soon as possible if you anticipate arriving outside the opening hours. This helps us better help you and coordinate with our partner location.
At LuggageHero, we prioritize your travel experience and strive to provide exceptional customer service. If you need help collecting your bags outside the opening hours of your storage location, our team is here to assist you. We will ensure a smooth retrieval process and investigate the incident to maintain the high standards we uphold with our partner locations. Rest assured that your belongings are safe, and we are committed to making your luggage storage experience as convenient as possible.