We understand that arriving at a partner location during the stated opening hours can be frustrating only to find it closed. We apologize for any inconvenience this may cause.
To address such situations, we have implemented an incident reporting feature allowing you to report the issue directly. This article will guide you on how to report an incident and provide essential information to help us assist you effectively.
1. Verify the Opening Hours:
Before reporting an incident, please double-check the opening hours of the LuggageHero partner location. You can find this information on our website or in the LuggageHero mobile app. Ensure that you have correctly noted the opening hours and that you are at the correct location.
2. Report the Incident:
If you arrive at a partner location during the stated opening hours and find it closed, follow these steps to report the incident:
Open your LuggageHero Booking.
Look for the "Report an Incident" option in Booking Options.
Click or tap on the "Report an Incident" option.
Provide a clear picture of the closed location as evidence of the incident.
3. Assistance from LuggageHero:
Once we receive your incident report, we will take the necessary steps to address the situation. This may involve contacting the partner location and finding an alternative nearby location.
Please note that reporting an incident is only possible during the stated opening hours of the chosen location. To ensure a smooth resolution, it is essential to provide a clear picture of the closed location as evidence of the incident.
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If you have any further questions or need additional assistance, please do not hesitate to contact our customer support team. We are here to help you throughout your LuggageHero experience.