Payment
14 articles
How is payment processed with LuggageHero?
How do I edit or remove a payment method?
Why You Should Only Pay Through LuggageHeroPaying through the platform ensure that services like this exist.
Currency, Exchange Rates, and Cross-Border FeesWe support local currencies to provide a seamless booking experience
Booking Changes, Cancellations, and Refund PolicyUnderstanding Refunds and Booking Terms on LuggageHero's Platform
Understanding the No-Show FeeWe strive to provide reliable and efficient luggage storage services to our customers.
Off-Platform Payment PolicyLuggageHero's Off-Platform Policy
Traveler Responsibility for Accurate BillingBags to be stored, activating and deactivating the storage timer
Automated Check-outUnderstanding Hourly Bookings and Automated Check-Out with LuggageHero
Payment Failures: What to Do if Your Payment Fails
Resolving Billing Discrepancies and Requesting a RefundWe know that situations can arise where a booking may show more bags or more time than used.
Why You See Two Payment Lines on Your Card StatementLearn why your credit card may show both a reservation and a final charge after booking with LuggageHero.
Why Is the Amount on My Credit Card Statement Different From My LuggageHero Receipt?Understand why your credit card statement may show a different amount than your LuggageHero or HotelsHero receipt.
Refund Request Status and TimelineRefund process, typical timelines, and what to expect on your bank statement.