Payment
15 articles
How is payment processed with LuggageHero?
How do I edit or remove a payment method?
Why You Should Only Pay Through LuggageHeroPaying through the platform ensure that services like this exist.
Currency, Exchange Rates, and Cross-Border FeesWe support local currencies to provide a seamless booking experience
Booking Changes, Cancellations, and Refund PolicyUnderstanding Refunds and Booking Terms on LuggageHero's Platform
Understanding the No-Show FeeWe strive to provide reliable and efficient luggage storage services to our customers.
Off-Platform Payment PolicyLuggageHero's Off-Platform Policy
Traveler Responsibility for Accurate BillingBags to be stored, activating and deactivating the storage timer
Automated Check-outUnderstanding Hourly Bookings and Automated Check-Out with LuggageHero
Payment Failures: What to Do if Your Payment Fails
Resolving Billing Discrepancies and Requesting a RefundWe know that situations can arise where a booking may show more bags or more time than used.
Why You See Two Payment Lines on Your Card StatementLearn why your credit card may show both a reservation and a final charge after booking with LuggageHero.
Why Is the Amount on My Credit Card Statement Different From My LuggageHero Receipt?Understand why your credit card statement may show a different amount than your LuggageHero or HotelsHero receipt.
Refund Request Status and TimelineRefund process, typical timelines, and what to expect on your bank statement.
How do authorization holds and PayPal disputes affect refunds?