LuggageHero offers flexible hourly and daily pricing to match your storage needs.
This article explains how hourly pricing works, how the automated check-out process operates, and your responsibility to stop the storage timer to avoid being charged for unused time.
How hourly pricing works
When you book using the hourly pricing model, you pay only for the exact time your bags are stored.
To ensure accurate billing:
Start your storage timer when you drop off your bags at the location.
The timer will continue to track your storage time until you stop it when collecting your bags.
The final charge is automatically calculated based on the number of hours your luggage was stored.
Automated check-out process
To maintain fairness and prevent overcharging, LuggageHero uses an automated check-out system for hourly bookings.
If the storage timer has not been stopped before the partner location’s closing time:
The system will automatically end your booking once the location closes.
You will be charged based on the total time elapsed up to that point.
This process ensures accurate and consistent billing for all travelers.
Reminder to stop the timer
Before the automated check-out occurs, LuggageHero sends a reminder notification prompting you to stop the storage timer.
This helps you avoid being charged for unused hours after collecting your luggage.
Your responsibility to stop the storage timer
You are responsible for stopping the storage timer once you retrieve your bags.
To stop the timer:
Open your booking page in the LuggageHero app or website.
Tap “Stop Storage Timer.”
Stopping the timer promptly ensures that you are billed only for the hours you actually used.
Preventing charges for unused hours
If you forget to stop the timer, the system will continue tracking time until it automatically checks you out at closing.
To avoid unnecessary charges:
Always stop your timer as soon as you pick up your luggage.
Verify that your booking shows as “Completed” before leaving the location.
Summary
Hourly pricing charges you only for the hours your bags are stored.
You must start and stop your timer to ensure accurate billing.
LuggageHero’s system automatically checks out bookings at the location's closing time.
A reminder is sent before automated check-out to help prevent unused-hour charges.
Need help?
If you believe you were charged for unused hours or forgot to stop your timer, contact our support team at support@luggagehero.com.
We’ll review your booking and assist with any necessary adjustments.