Storage Manager Bookings
Everything you need to know about bookings
17 articles
- What Is an External Booking? (Partner Bookings)Bookings that come to you through LuggageHero's travel partners, and how to check them in and out.
- How to Close Your Location or Hand It to a New OwnerClose for a while, close for good, or pass your location to a new owner.
- How to Turn On Push Notifications in the Partner AppGet instant notifications on your phone for new bookings, drop-offs and more.
- How to Get LuggageHero Updates on WhatsAppTurn on WhatsApp messages for new bookings, drop-offs, pick-ups and other updates.
- How to Check a Traveler In or Out From Your DashboardCheck a booking in at drop-off or out at pick-up yourself, from the Bookings page.
- Understanding Traveler Payments and Booking CommitmentsWhat you need to know about bookings
- Understanding and Managing Incidents at Your LuggageHero LocationCustomer experience is our top priority
- How to Handle Customer Drop-Offs and Pick-UpsHow does it work when a customer arrive?
- Failed PaymentsUnderstanding Failed Payments and Payment Options for Luggage Storage
- Off-Platform Payments and Drop-Off ProceduresStorage Manage Payment and Drop-Off Guidelines
- Keeping Your Staff Informed and Avoiding Customer ConfusionKeeping your staff informed and avoid customer confusion.
- Providing an Exceptional Customer Experience: Encouraging ReviewsA positive customer experience, leads to favorable reviews.
- How the LuggageHero Tipping System WorksWe have implemented a tipping system allowing travelers to show appreciation.
- Understanding Discount Codes and Their BenefitsTo explain how discount codes work, how they are funded, and how they help increase partner bookings and foot traffic.
- How LuggageHero Bookings Help Grow Your BusinessEach interaction with a LuggageHero customer is more than just a transaction; it's a stepping stone to greater business success.
- Contacting Customers Who Haven’t Collected Their Bags
- Help a Customer Who Can't Find Their BookingUse the Storage Manager app to scan your HeroCode and instantly pull up a traveler's booking — or start a new one.