Local Currency Payments
LuggageHero operates worldwide and supports payments in multiple currencies, including:
GBP, EUR, USD, CAD, AUD, SEK, NOK, and DKK.
The payment currency depends on the region and the storage location.
Your payment is always captured in the local currency of the storage location.
Why the Difference Appears
If the final amount on your credit card statement does not exactly match your LuggageHero or HotelsHero receipt, this is usually due to currency conversion rates applied by your bank or card provider.
Banks may use:
A slightly different exchange rate than shown in your receipt
Additional conversion or foreign transaction fees, depending on your card agreement
What to Do
If you see a difference between the amount charged and your receipt:
Check whether the charge was made in a different currency than your home card currency
Review your bank or card provider’s currency conversion rates and policies
Contact your bank directly for details on conversion charges or fees
Important to Know
LuggageHero only charges the final booking amount in the local currency of your chosen location.
We do not add hidden currency fees or surcharges.
Any difference on your statement comes from your own bank’s conversion process.
Need Help?
If you have further questions, please reach out to your bank for details on conversion rates. For booking-specific concerns, you can also contact us at support@luggagehero.com.