We understand that seeing more than one payment line on your card statement can be confusing.
This article explains why this happens and what it means for your LuggageHero booking.
Why two payment lines appear
When you create a booking with LuggageHero, two separate actions occur to ensure your payment is processed safely and accurately.
1. Reservation (authorization hold)
When you make a booking, LuggageHero places a temporary hold on your payment method for the estimated amount.
This confirms that sufficient funds are available and secures your booking.
The reserved amount appears as a pending transaction on your statement.
2. Final charge (captured payment)
After your storage is complete, once your bags are collected and your storage timer has ended, LuggageHero captures the final charge.
This is the actual amount billed for your storage time and number of bags.
It replaces the initial hold once processed.
How long the reserved amount appears
The pending or reserved amount may still be visible on your card statement after the final payment has been processed.
Most banks remove the authorization hold within 3–5 business days, but this can vary depending on your card provider.
If the pending amount does not disappear after 5 business days, contact your bank to confirm when the authorization will be released.
Important to know
One-time payment only
LuggageHero operates on a one-time payment basis.
You are charged only once per booking.
We do not run subscriptions or recurring payments.
Final payment always matches your booking
You will only be charged once for your completed booking.
Any pending or reserved amount will drop off automatically once your bank releases it.
Need help?
If duplicate payments or pending holds remain on your statement for more than 5 business days, contact your bank or card provider first.
If the issue persists after that, please reach out to our support team at support@luggagehero.com.
We’ll help confirm your booking records and ensure your payment was processed correctly.