Skip to main content
All CollectionsLuggageHero Storage ManagerStorage Manager Account
Understanding 'SuperHero' Status on Your Storage Manager Dashboard
Understanding 'SuperHero' Status on Your Storage Manager Dashboard

Achieve the 'SuperHero' status – a prestigious recognition that highlights your location as a top choice for our users.

Updated over a week ago

As a valued storage location owner on our platform, you can achieve 'SuperHero' status. This recognition highlights your location as a top choice for our users. When you attain 'SuperHero' status, your storage location gets priority placement in search results, making it more visible and attractive to potential customers.

In this article:

Earning the 'SuperHero' Badge

To earn this exclusive badge, your storage location must meet the following criteria:

  1. Maintain a Check-in Ratio Above 90%: This ratio shows the consistency and reliability of check-in experiences at your location.

  2. Achieve a Rating Higher Than 4.5 from at least 20 customers: Customer satisfaction is paramount, and a high rating is a testament to your exceptional service and experience. Ratings above 4.5 indicate that customers are consistently pleased with your facility and services.

How to Boost Your 'SuperHero' Status Chances

Utilize the HeroCode for Consistent Check-Ins and Check-Outs

The HeroCode is designed to streamline the check-in and check-out process. By consistently using HeroCode for every booking, you can significantly improve your check-in ratio, as it ensures a standardized and efficient process for your customers.

Focus on Self-Acquired Bookings

Self-acquired bookings can have a positive impact on your rating. These bookings often result from your direct marketing efforts, and customers who book through these channels may be more inclined to leave positive reviews due to the personalized experience.

Benefits of Being a 'SuperHero'

  • Increased Visibility: Your storage location will appear at the top of search results, increasing its exposure to potential customers.

  • Reputation Boost: The 'SuperHero' badge symbolizes trust and quality, encouraging more users to choose your location.

  • Enhanced Customer Trust: Customers are more likely to trust and choose locations recognized for their service quality and reliability.

Did this answer your question?