This guide explains the two agreements used in the LuggageHero Partner Program:
Walk-In Agreement (for partners activated before Jan 1, 2026)
Exclusive Storage Agreement (for partners activated on or after Jan 1, 2026)
These agreements ensure that luggage storage is offered consistently and that traveler experiences remain reliable across all partner locations.
1. Walk-In Agreement
Who This Applies To
Your location was created and activated before January 1, 2026.
What This Agreement Means
Your location continues to offer luggage storage as part of the LuggageHero network.
All walk-in customers must be registered through LuggageHero, using your location’s HeroCode signage.
Staff should be familiar with scanning or assisting customers to check in using the HeroCode.
Purpose
This agreement ensures:
Walk-in bookings are properly recorded
Travelers receive consistent service
Your location is eligible for increased Walk-In Bonus rewards and Minimum Bag Guarantee
Key Responsibility
Requirement | Description |
Walk-ins must be registered through LuggageHero | ✅ Customer bags cannot be stored “off-platform” or via other providers |
2. Exclusive Storage Agreement
Who This Applies To
Your location was created or activated on or after January 1, 2026.
What This Agreement Means
Your location offers luggage storage exclusively through LuggageHero.
You agree not to use other luggage storage platforms or booking services.
Purpose
This agreement ensures:
Consistent traveler experience
Stable local coverage in high-demand areas
Eligibility for the highest benefit levels, including the Minimum Bag Guarantee and walk-in Bonus.
Key Responsibility
Requirement | Description |
100% exclusive with LuggageHero | ✅ No other platforms or apps for storage reservations |
How Agreement Type Is Determined
Your Location Status | Agreement You Receive |
Activated before Jan 1, 2026 | Walk-In Agreement |
Activated on or after Jan 1, 2026 | Exclusive Storage Agreement |
Your agreement will be displayed in your SuperHero Program dashboard view.
Relation to the SuperHero Program
Accepting your assigned agreement is required to unlock:
Benefit | Walk-In Agreement | Exclusive Agreement |
Minimum Bag Guarantee | ✅ Yes | ✅ Yes |
Walk-In Bonus | ✅ Yes (based on walk-in volume) | ✅ Yes |
Eligibility for SuperHero Tier | ✅ If performance metrics are met | ✅ If performance metrics are met |
Performance metrics include:
Rating
Check-in reliability
Low incident rate
Signage activation
These are shown in your Your Status widget.
Key Takeaways
If your location existed before Jan 1, 2026, you will sign the Walk-In Agreement, which requires all walk-ins to be registered through LuggageHero.
If your location is created after Jan 1, 2026, you will sign the Exclusive Storage Agreement, meaning luggage storage is offered only through LuggageHero.
Accepting your agreement unlocks eligibility for the SuperHero Minimum Bag Guarantee and Walk-In Bonus.
Your assigned agreement is shown directly in your SuperHero Program dashboard.