At LuggageHero, we aim to provide a seamless, safe, and convenient storage experience.
To protect our customers and partners, the exact addresses of storage locations are only shared after you complete your reservation.
Why we hide addresses before booking
Privacy and security
This approach protects the privacy of both customers and partner locations.
By hiding exact addresses until after booking, we:
Prevent unauthorized visits or access to storage areas
Maintain the safety of stored items
Ensure that only verified customers with bookings can enter partner premises
This keeps all storage locations secure for everyone.
Streamlined booking process
Displaying full addresses only after booking ensures that:
Every customer arriving at a partner location already has a confirmed reservation
You don’t need to contact individual shops about availability
Bookings can be completed quickly and efficiently without manual checks
This system minimizes confusion and ensures your space is ready when you arrive.
How you can still see the approximate location
Before booking, LuggageHero provides approximate location details to help you choose conveniently:
Each listing shows a map marker with the general area of the storage location
You’ll see distance information from major attractions, stations, or your current location
The displayed distance is most accurate when you allow location access on your device.
What happens after booking
Once you confirm your booking:
The exact address and directions appear on your booking page
You’ll receive this information in your confirmation email or SMS
Additional details (such as access instructions or entry codes) are included if required by the partner location
Summary
Exact addresses are hidden before booking to protect security and privacy.
You can view the approximate area and distance before reserving.
The full address and access details are revealed immediately after you book.
Need help?
If you have questions about a location’s proximity or need help confirming directions after booking, contact our support team at support@luggagehero.com.
We’ll ensure you reach your storage location easily and on time.