At LuggageHero, we strive to provide a fair and reliable luggage storage service for all customers.
To maintain efficiency and ensure space is available for everyone, we apply a no-show fee when a customer fails to drop off their bags without canceling or rescheduling in advance.
What is a no-show fee?
A no-show fee is charged when:
You do not check in or drop off your luggage as planned, and
You have not canceled your booking before the free cancellation deadline.
This policy ensures that unused reservations do not block storage space and helps maintain fairness for all customers.
Why the no-show fee is charged
Preventing double bookings
Some travelers create multiple bookings for the same time, either by mistake or intentionally, which can block available storage space for others.
The no-show fee discourages this behavior and ensures fair access for all users.
Covering reservation and processing costs
When a booking is made online, LuggageHero guarantees space availability at the chosen location.
This process involves system maintenance, customer support, and coordination with storage partners.
Even if payment is made in cash at the location, the online charge covers the cost of processing your original reservation.
Ensuring availability for other customers
By canceling or rescheduling in time, you allow your reserved space to be offered to another traveler.
This keeps our system fair, efficient, and reliable for everyone.
How to avoid a no-show fee
You can avoid being charged by:
Canceling or rescheduling your booking before the deadline (midnight local time the day before check-in).
Starting your storage timer when dropping off your bags.
Report any issues immediately through your booking page if you cannot check in (e.g., location closed, staff unavailable).
Paying directly at the location
Paying directly in cash at a storage location without activating your booking will trigger a no-show fee.
Always complete your booking and payment online to ensure coverage under our Terms & Conditions and insurance policy
.
If you were asked to pay in cash or believe you were charged incorrectly:
Report the issue through your booking page → Booking Options → Report Incident, or
Contact our support team at support@luggagehero.com with proof of payment or photos of the location.
Our Account Management Team will review your case and resolve any discrepancies.
Summary
The no-show fee applies when a booking is not used or canceled before the deadline.
The fee ensures fairness, covers processing costs, and supports partner operations.
Always book and pay through LuggageHero to stay protected.
Cancel, reschedule, or report any issues to avoid unnecessary charges.
Need help?
If you have questions or need assistance regarding a no-show charge, contact our support team at support@luggagehero.com.
We’re here to help and ensure your experience with LuggageHero remains smooth and transparent.