Book now, pay at pick-up. Nothing is charged when you book. You register your drop-off when you hand over your bags (check-in) and your pick-up when you collect them (check-out). Your card is charged at check-out.
Check in when you drop off your bags
Make sure your booking has a payment method. You need one before you can check in.
When you arrive at the location, open your booking in the LuggageHero app or from the link in your confirmation email or SMS, and tap Check in (in some versions: Start storage timer). No booking yet? Scan the HeroCode at the location and your booking is created and checked in.
Check in before you hand over your bags. Bag protection is available on every booking and applies while your bags are checked in.
The staff can also register your drop-off from their Partner Dashboard. You get the same confirmation either way.
Check out when you collect your bags
Open your booking and tap Check out (in some versions: Stop storage timer), or scan the HeroCode again.
The final price is calculated and charged to your card. Your receipt is sent by email and shown on your booking page.
What you pay
Hourly rate: you pay per bag for the hours between check-in and check-out.
Daily rate: you pay a fixed price per bag per day. Your booking shows an estimated total; the time you check out does not change a daily price.
Discounts for several bags or several days are applied automatically and shown in your order summary.
Prices and opening hours differ between locations.
If you don't check in or out
No-show: if you never check in and don't cancel, the booking counts as a no-show and you are charged one full day of storage. Cancellation is free until the time shown on your booking.
Forgot to check out: we check you out automatically. See What is automatic check-out? If you booked at an hourly rate and forgot to check out, contact us: we can adjust the booking to the daily rate.
Need help?
Chat with us with your booking reference. Having trouble? See Problems checking in or out.