I can't check in
Add a payment method. You can only check in once a payment method is on your booking. Add one on your booking page and try again.
Check your connection. Checking in and out needs internet. Mobile data works; some locations have no WiFi.
Refresh the page or reopen the app, and make sure the app is up to date.
Scan the HeroCode at the location: it opens the booking page for that location so you can check in there.
Ask the staff to register your drop-off from their Partner Dashboard.
Button missing? Your booking may have ended or been cancelled. Don't make a second booking yet: contact us with your booking reference so we can check it and make sure you aren't charged twice.
I can't check out
Open your booking from the link in your confirmation email or SMS (or in the app under Bookings) and tap Check out (in some versions: Stop storage timer).
If the button is missing or does nothing: refresh or reopen the app, check your connection, or ask the staff to register your pick-up from their Partner Dashboard.
Still stuck? Contact us with your booking reference and the time you collected your bags. If nobody checks the booking out, we check it out automatically. See What is automatic check-out?
I can't find my booking link
Tell us the email address or phone number you booked with and we'll send it again.
I booked the wrong number of bags
Check the number of bags before you confirm. If you stored a different number, contact us with your booking reference and we'll correct it.
I think my charge is wrong
Contact us with your booking reference. If you booked at an hourly rate and forgot to check out, we can adjust the booking to the daily rate.
How it all works: How check-in and check-out work.