We understand that travel plans can change unexpectedly, and you may need to cancel your luggage storage booking.
This article explains how to cancel and outlines the policies that apply.
How to cancel your booking
Open your booking page on the LuggageHero website or in the mobile app.
Go to Booking Options.
Click Cancel Booking.
Review the cancellation terms before confirming.
Click Confirm to complete the cancellation.
If fees apply, they will be processed automatically in accordance with the policy below.
Cancellation policy
Free cancellation
You can cancel free of charge until midnight (local time) on the day before your scheduled check-in.
Same-day cancellation
If you cancel on the same day as your booking, a reduced cancellation fee per bag applies.
No-show bookings
If you don’t cancel before check-in and don’t start your storage timer, a no-show fee equal to a full day of storage (8 hours) per bag will be charged.
Disputing a same-day cancellation or no-show fee
You may be eligible for a refund if any of the following occurred:
The storage location was closed during its advertised opening hours
You were denied service despite a valid booking
The location could not be found at the listed address
You were asked to pay directly in cash, and the storage timer was not activated
How to dispute
Contact our support team via chat or email.
If possible, provide documentation, such as:
A photo of the storefront or location
A receipt or proof of arrival time
You can also use the Report Incident feature from your booking page to flag the issue.
Our team reviews all disputes individually and processes eligible refunds in accordance with our Terms and Conditions.
Additional information
All cancellation and no-show fees apply per bag.
Service fees and insurance are non-refundable once a timer has been activated.
Refunds are limited to the Booking Amount paid via LuggageHero.
Full details are available in our Terms and Conditions.
Need help?
If you need assistance with a cancellation or refund, contact our support team through the app, website chat, or by email at support@luggagehero.com.
We’re here to help resolve your request quickly.