We understand that travel plans can change unexpectedly, and you may need to cancel your luggage storage booking with LuggageHero.
This article will guide you through canceling your booking step by step. Cancellation policies may vary based on the timing of your cancellation and the location.
How to Cancel
Step 1: Access Your Booking Page
Open your booking page from the app or website.
Step 2: Navigate to Booking Options
In the Booking Options section, you’ll find several actions related to your booking.
Step 3: Select “Cancel Booking”
Click Cancel Booking to start the cancellation process.
Step 4: Review the Cancellation Policy
Before you confirm, please review the cancellation terms that apply to your booking. Any applicable fees depend on when you cancel.
Step 5: Confirm Cancellation
Once you confirm, your booking will be canceled. If fees apply, they will be processed automatically based on the policy below.
Cancellation Policy
Free Cancellation
Cancel free of charge until midnight (local time) the day before your scheduled check-in.
Same-Day Cancellation
If you cancel on the same day as your booking, a reduced cancellation fee per bag applies.
No-Show Bookings
If you don’t cancel in time and don’t check in, a no-show fee equal to a full day of storage (8 hours) per bag will be charged.
Disputing a Same-Day Cancellation or No-Show Fee
We understand that sometimes you may be prevented from using the service, even if you have booked correctly. You may be eligible for a refund if:
The storage location was closed during advertised hours
You were denied service despite having a valid booking
The location could not be found at the listed address
You were asked to pay in cash upon arrival but the timer was not activated
How to dispute:
Contact our support team via chat or email
If available, provide documentation such as a photo of the storefront, a receipt, or proof of arrival
Use the Report Incident feature from your booking page to flag the location
Additional Information
All cancellation and no-show fees apply per bag.
Optional service fees and insurance are non-refundable once a booking has started or a timer has been activated.
Refunds are limited to the Booking Amount paid via LuggageHero.
For more details, please take a look at our full Terms and Conditions.
Need Help?
You can cancel your luggage storage booking with LuggageHero by following the steps above.
If you have any questions or need assistance, our support team is here to help via the app, website chat, or at support@luggagehero.com.