At LuggageHero, all payments are handled securely online and are only processed after you collect your bags.
This ensures a quick drop-off, smooth pick-up, and a safe payment experience for every customer.
When payment is processed
You enter your credit card details when creating a booking.
No charge is made until your storage period ends and you stop the storage timer.
The total cost is automatically calculated based on your chosen rate and storage duration.
This process guarantees you only pay for the time your bags were stored.
Accepted payment methods
LuggageHero accepts all major credit cards.
Payments can be made using:
Visa
MasterCard
American Express
PayPal
Apple Pay
Google Pay
Cash payments are not accepted at any LuggageHero location.
All transactions must be completed online through the website or mobile app.
Why online payment is required
Fast check-in and check-out: No manual payment delays at the storage location.
Accurate billing: Charges are calculated automatically when you end your storage.
Insurance coverage: The LuggageHero insurance policy is valid only when payment is made directly to LuggageHero.
Fraud prevention and safety: All payments are processed securely via Stripe, a trusted global payment processor.
About Stripe (our payment provider)
LuggageHero uses Stripe to handle all online payments.
Stripe providesa secure payment infrastructure for online businesses worldwide and ensures your data is protected.
Stripe’s data protection principles
Stripe does not sell or rent personal data to marketers or unaffiliated third parties.
Data is shared only with trusted providers when necessary to process payments or meet legal requirements.
Stripe complies with global privacy and data security standards, including GDPR.
You can read more in the Stripe Privacy Policy.
Summary
Payments are processed automatically after pickup.
No cash is accepted; all payments must be made online.
The insurance policy applies only to payments made directly to LuggageHero.
Payments are processed securely through Stripe to protect your privacy and security.
Need help?
If you have questions about payments, charges, or receipts, contact our support team at support@luggagehero.com.
We’re happy to review your booking and ensure your payment is handled safely and correctly.