Paying for your luggage storage directly through LuggageHero keeps your booking safe, traceable, and protected under our Terms & Conditions, cancellation, and refund policies.
It also allows our team to locate your booking details quickly if you need help.
Why it’s important to pay through LuggageHero
Protection and support
When you pay online through LuggageHero, your booking is automatically covered by:
This ensures that we can verify your reservation, assist with refunds, and provide support if any issues occur.
Secure and verified transactions
All payments made through LuggageHero are processed securely by Stripe, a trusted global payment provider.
Paying outside our platform increases your risk of fraud, unauthorized charges, or untraceable transactions.
Easy booking management
Online payments allow our system to track and reference important booking information, including:
Check-in and timer activation details
Partner location confirmation
Communication history and receipts
Without a verified online payment, our support team cannot access or manage your booking.
What happens if you pay outside LuggageHero
If you pay someone directly instead of completing your booking and payment through LuggageHero:
Your booking will not be recognized in our system.
You will not be protected by our refund, cancellation, or insurance policies.
We cannot provide support or compensation for off-platform payments.
Report fraud or unauthorized payment requests
If someone asks you to pay for luggage storage outside of LuggageHero, report it immediately.
Contact our support team at contact@luggagehero.com with any relevant details.
Our team will investigate the issue to help protect other travelers and ensure your safety.