How to Request Account Termination or Service Deactivation

If you wish to terminate your partnership or deactivate a location or service, please follow these steps to ensure a smooth and compliant process.

LuggageHero values your contribution as a partner, and even if you choose to leave, we aim to make the process efficient and respectful.

To guide partners through the correct procedure for account or location termination and ensure proper handling of outstanding obligations.

Begin by filling out the Partnership Termination/Deactivation Request Form.
You’ll be asked to provide:

This ensures your request is verified and processed securely.

Before you submit the form, please carefully review all entered information for accuracy.

Once you’re certain, submit the form to proceed with your termination or deactivation request.

You’ll see an on-screen confirmation once your submission is successful.

After you submit your request, you will receive an email confirmation that your request is being processed.

Processing may take a few business days, depending on your account type and current bookings.

Please honor any existing customer bookings until they are completed.
Deactivation requests cannot be finalized until all active bookings have been fulfilled or cancelled according to the Terms of Service.

Most termination or deactivation requests are processed within 3–5 business days.
You’ll receive final confirmation once your account or location has been successfully closed.

Please review the LuggageHero Terms of Service before submitting your request.
Certain services, campaigns, or agreements may include unique termination clauses or notice periods.

Following these steps ensures your termination or deactivation request is handled smoothly and your partnership is concluded in full compliance with LuggageHero policies.