The HeroCode

Keep your storage procedures consistent with the HeroCode

Updated over a week ago

In this article:

Did you know that you have a personal HeroCode available on your dashboard?

Make sure you print and display the code somewhere visible in your location.

Find your HeroCode by navigating to your Account > Dashboard > Your storage locations > HeroCode

By using the HeroCode, you are automatically eligible for a LuggageHero Google My Business account for increased visibility and footfall. Please let us know if you're interested in this.

The HeroCode

The HeroCode system offers numerous benefits for customers and your staff. Here are the key advantages:

  • 🛡️ Legal Protection: Rest easy knowing that bags stored through LuggageHero are covered by our guarantee, offering protection against legal actions if the unexpected happens.

  • 💰 Tipping System: Maximize your earnings with our tipping system, a win-win for everyone.

  • 🚀 Effortless Check-in and Check-out: A quick HeroCode scan provides a lightning-fast check-in and check-out experience for both customers and staff.

  • 💥 Quick Bookings: Make reservations in a flash with the HeroCode's rapid, on-the-spot process.

  • Flexible Booking Options: Offer hourly or daily luggage storage to meet customer needs.

  • 🔄 Consistency and Efficiency: Streamline customer interactions for a smoother, more standardized experience.

  • 🌟 Enhanced Customer Satisfaction: Elevate customer satisfaction by providing a seamless check-in, check-out, and booking process.

The HeroCode and LuggageHero service fees

The HeroCode automatically detects if a customer has a booking. If a customer without a booking before arrival scans the HeroCode (QR code), he will instantly be asked to create a booking.

Only a 3% service fee from LuggageHero applies if a booking is created through the HeroCode. The customer will have the option to add insurance to their booking.

The cost for luggage storage may vary for the customer when booking directly at your location. Please visit your storage-manager dashboard to see the accurate walk-in luggage storage rates.

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