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Best Practices for Sharing LuggageHero with Guests

Providing a solution for luggage storage before check-in or after check-out is one of the simplest ways to improve the guest experience.

Updated this week

Why Use LuggageHero?

  • Guests often arrive early or leave late and need a secure place to store luggage.

  • You can’t always accommodate early check-in or late check-out.

  • LuggageHero provides nearby, vetted locations for convenient storage.

  • You earn a commission on every completed booking made through your link.

The most successful partners make LuggageHero part of their guest communication and property setup. Here are ideal places to include your referral link:

  • Automated check-in/out messages

  • 📘 House manuals or digital guidebooks

  • 🌐 Your website's guest resources section

  • 🧾 Confirmation emails or welcome messages

  • 🏢 In-room QR codes or printed welcome cards

This ensures guests see the option when they need it most — before arrival or after check-out.

Offering luggage storage through LuggageHero not only enhances the guest experience, especially when early check-ins or late check-outs are unavailable, but also provides an opportunity to earn additional revenue. Here’s how to communicate this benefit clearly and effectively to your guests.


Where to Include LuggageHero

To ensure visibility, we recommend including your LuggageHero referral link or widget in the following guest touchpoints:

✅ Check-In and Check-Out Messages

Add LuggageHero to your automated messaging flow. Guests are most likely to book luggage storage just before arrival or after departure.

Example (Check-out):


"Need a place to leave your luggage after check-out? We recommend LuggageHero – a secure, local storage service you can book by the hour. Click here to find a nearby location and store your bags with confidence: [your link]"

📘 House Manuals or Digital Guest Guides

Place LuggageHero info in the “Before You Arrive” or “After You Leave” sections.

Example Text:


"Departing late? LuggageHero connects you to trusted local businesses that safely store your luggage by the hour. Use this link to find the closest location: [your link]"

🌐 Booking Confirmation Pages or Guest Portals

You can include LuggageHero on confirmation pages or in post-booking emails, especially when guests may inquire about early check-in or luggage storage.


Handling Early Check-In or Late Check-Out Requests

It’s common for guests to ask if they can check in early or leave late. When it’s not possible to accommodate, LuggageHero is the perfect solution:

How to Respond:

Example (Messaging Template):


"Unfortunately, we’re unable to offer early check-in/late check-out due to our cleaning schedule. However, we highly recommend LuggageHero — a trusted luggage storage service with locations across the city. You can book storage by the hour and explore the city hands-free. Here’s the link to find a location near you: [your link]"

This response:

  • Solves a guest's pain point

  • Keeps your operations on schedule

  • Increases the chance of a commission-generating referral


✨ Tips to Maximize Engagement

  • Add a QR code with your LuggageHero link to your printed or digital welcome materials.

  • Emphasize convenience, security, and flexibility.

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