Our guide clarifies LuggageHero's commission and fee structures, ensuring our partners completely understand the financial aspects of our collaboration.
LuggageHero fees support essential operations like support, effective marketing, and maintaining our online platform. These fees ensure a smooth, reliable user experience and help improve our services, benefiting customers and partners.
In this article:
Standard Commission: A 50% commission on the total income on storage prices from pre-arrival bookings and a reduced commission for Self-acquired bookings.
LuggageHero Partner Fees
Service Charge: Includes $0.25 per bag and a transactional fee. You can visit Stripe- Pricing and fees for an updated list of the transactional fees that apply to each booking.
Tips: Partners are entitled to retain 100% of the tips given by customers. Please keep in mind that the standard transactional costs are applied to the booking as usual. Learn more about tips.
Customer Booking Fees
Mandatory Fees: Customers booking for luggage storage are charged fees for the service directly by LuggageHero.
Optional Fees: Customers may opt for additional services with applicable fees, such as extra coverage or insurance.
VAT and Adjustments
VAT Charges: Applicable VAT is added to fees as per jurisdiction laws. Learn more about value-added tax (VAT) and how it applies to you.
Other Considerations: Currency exchange rates and customer experience-based refunds can affect payouts.
Reduced Commission for Self-Acquired Bookings: We apply only a transactional fee for bookings acquired through the HeroCode, with no other fees involved. If you would like an updated list of the applicable transactional fees, please visit Stripe - Pricing and Fees.
This unique approach acknowledges and rewards our partners for their direct marketing efforts. By eliminating additional fees, we ensure that you, our partners, gain the maximum benefit from your physical presence and direct customer interactions. This simplified fee structure is our way of supporting and valuing the business you bring to LuggageHero through your initiatives.
Customer Options: Customers can add additional coverage or insurance for their bags during the booking process, and fees for these customer-facing products may apply.
Our commission and fee structures are designed to balance operational costs with the growth of our partners. We are committed to transparency and support.