This guide clarifies LuggageHero's commission and fee structures, ensuring our partners completely understand the financial aspects of our collaboration.
LuggageHero fees support essential operations like support, effective marketing, and maintaining our online platform. These fees ensure a smooth, reliable user experience and help improve our services, benefiting customers and partners.
In this article:
Commission Structure
Pre-arrival bookings: 50% of the total income on storage prices from pre-arrival bookings.
Self-Acquired bookings: 20% of the total income on storage prices for bookings generated through your HeroCode. You can learn more about the HeroCode here.
The standard commission functions as an investment in your storage location's visibility. It’s comparable to a marketing fee that you might pay for other forms of advertisement. This fee enhances your online presence and ensures that your services are prominently displayed when potential customers look for online luggage storage options.
LuggageHero Partner Fees
Service Charge: This includes a fixed fee per bag and a transactional fee. Visit Stripe—Pricing and Fees for an updated list of the transactional fees that apply to each booking.
Currency | Per bag fees |
USD | 0.25 USD |
GBP | 0.25 GBP |
EUR | 0.25 EUR |
DKK | 1.60 DKK |
SEK | 1.50 SEK |
Tips: Partners are entitled to retain 100% of the tips customers give. The standard transactional fees are applied to the booking as usual. Learn more about tips.
Customer Booking Fees
Mandatory Fees: Customers booking for luggage storage are charged fees for the service directly by LuggageHero.
Optional Fees: Customers may opt for additional services with applicable fees, such as extra coverage or insurance.
VAT and Adjustments
VAT Charges: Applicable VAT is added to fees as per jurisdiction laws. Learn more about value-added tax (VAT) and how it applies to you.
Other Considerations: Currency exchange rates and customer experience-based refunds can affect payouts.
HeroCode Bookings
Reduced Commission for Self-Acquired Bookings: For bookings generated through your HeroCode, we significantly reduce the storage fee commission. Regular fixed and payment processing fees will still apply according to the pricing structure. Please visit Stripe—Pricing and Fees for an updated list of applicable transactional fees.
This fee approach acknowledges and rewards your direct marketing efforts, maximizing your earnings from the business you drive to LuggageHero. By reducing our commission, we empower you to benefit more from your physical presence and direct customer interactions, reinforcing our commitment to support and value your partnership.
B2C fees: Customers can add additional baggage coverage or insurance during the booking process. Other fees for customers may apply.
Our commission and fee structures are designed to balance operational costs with our partners' growth. We are committed to transparency and support.
Visit LuggageHero.com.