Commission, Fees, and VAT

This guide clarifies LuggageHero's commission and fee structures, ensuring our partners completely understand the financial aspects of our collaboration.

LuggageHero fees support essential operations like support, effective marketing, and maintaining our online platform. These fees ensure a smooth, reliable user experience and help improve our services, benefiting customers and partners.

In this article:

Commission Structure

LuggageHero Partner Fees

Customer Bookings Fees

VAT and Adjustments

HeroCode Bookings

LuggageHero charges 55% of the total income from storage prices for bookings made before the customer arrives at your location.

For bookings generated using your HeroCode, LuggageHero charges 20% of the total storage price. You can learn more about the HeroCode here.

This includes a fixed fee per bag and a transactional fee. Visit Stripe—Pricing and Fees for an updated list of the transactional fees for each booking.

This fee applies when using LuggageHero’s security seals. Seals are recommended for high-volume locations to ensure the safety of stored bags.

As a LuggageHero partner, you can choose between monthly or quarterly payouts. The following fees apply depending on your payout preference:

Partners are entitled to retain 100% of the tips customers give. The standard transactional fees are applied to the booking as usual. Learn more about tips​​.

If a customer reports an incident during your storage location's stated operating hours, an incident fee of 5 USD / 3.85 GBP / 4.60 EUR / 35 DKK may be applied. This fee is intended to mitigate the impact on LuggageHero and the platform, as each reported incident inconveniences the customer and affects the brand's reputation and credibility. The fee may vary depending on the severity and nature of the incident.

You can dispute a reported incident within 15 days of the issue being raised. During this period, you can provide evidence or additional information to clarify the situation and have the fee waived or reduced.

For incidents such as "Location closed on arrival," the fee will be automatically waived if other customers have successfully checked in during the same timeframe, confirming the location was operational.

Customers booking for luggage storage are charged fees for the service directly by LuggageHero.​

Customers may opt for additional services with applicable fees, such as extra coverage or insurance.
​

Applicable VAT is added to fees as per jurisdiction laws​​. Learn more about value-added tax (VAT) and how it applies to you.

Currency exchange rates and customer experience-based refunds can affect payouts​​.
​

We significantly reduce the storage fee commission for bookings generated through your HeroCode. Regular fixed and payment processing fees will still apply according to the pricing structure. Please visit Stripe—Pricing and Fees for an updated list of applicable transactional fees.
​
This fee approach acknowledges and rewards your direct marketing efforts, maximizing your earnings from the business you drive to LuggageHero. By reducing our commission, we empower you to benefit more from your physical presence and direct customer interactions, reinforcing our commitment to support and value your partnership.
​

Customers can add additional baggage coverage or insurance during the booking process. Other fees for customers may apply.
​

Our commission and fee structures are designed to balance operational costs with our partners' growth. We are committed to transparency and support.