At LuggageHero, we strive to make all storage locations easy to find.
If you’re having trouble locating the shop where you made a booking, follow the steps below to access directions and get support.
Step 1: Access your booking details
To find all relevant information about your booking:
Open your booking page using the link sent by email or SMS after you made your reservation.
On your booking page, you’ll see:
The name of the storage location
Opening hours
The address and directions
The phone number of the shop
These details should help you navigate directly to the correct location.
Step 2: Contact the storage location
If you still cannot find the shop, call the phone number listed on your booking page.
The staff can give you specific directions or clarify nearby landmarks to help you locate the shop easily.
Step 3: Place a new booking if necessary
If you still can’t find the original location after trying the steps above:
You can place a new booking at a nearby location.
You will only be charged for the booking where you check in and start the storage timer.
This ensures you can continue your journey without delay.
Step 4: Contact customer support
If you are unable to reach the storage location or experience repeated issues, contact our support team for assistance.
We’ll help verify your booking, guide you to the correct address, or assist with finding an alternative location.