If you booked with LuggageHero but didn't get a confirmation — or you can't find your booking — it's usually one of a few simple things. Here's how to locate it or what to do next.
Where your confirmation is sent
Your confirmation is sent to the email address and/or phone number you entered when booking, normally within a few minutes.
Check your spam/junk folder and the Promotions tab.
Search your inbox for "LuggageHero".
Make sure you're checking the same email address you used to book.
Paid with Apple Pay or Google Pay? Your booking may be linked to the email address of your Apple or Google account, which can be different from the one you usually use. Check that inbox too.
Find your booking
Open app.luggagehero.com and sign in with the same email you booked with (for Apple Pay or Google Pay, the email of that account).
Your active and upcoming bookings appear on your booking page.
If you booked as a guest (without an account), your booking link lives only in the confirmation email/SMS.
If you still can't find your booking
What to do depends on whether you were charged:
You were charged: please don't book again. Contact support with the email address or phone number you used, the date and time you booked, the amount charged and whether you paid with Apple Pay or Google Pay. We'll find your booking and, if needed, cancel it so you're not charged for something you can't use.
You weren't charged and haven't dropped off your bags: the booking most likely didn't go through, so the simplest fix is to make a new booking.
Your bags are already stored (timer running): please contact support so we can locate your booking. The storage location's staff can also stop your storage timer from their dashboard when you pick up.
If you were charged but don't see a booking
A charge that looks pending is often a temporary authorisation that hasn't fully completed. See Why you see two transactions.
If a payment failed, the booking may not have completed. See Failed payments.
Double-check you didn't book with a different email address, including the one linked to Apple Pay or Google Pay.
If a charge remains but no booking appears, contact support with the email used, the amount, the approximate time and location, and the last 4 digits of the card so we can investigate.
Summary
Confirmations go to the email/phone used at booking — check spam, the right address, and your Apple or Google account email if you paid that way.
Sign in at app.luggagehero.com to see your bookings; guest bookings live in the confirmation message.
Charged but can't find the booking? Don't book again — contact support and we'll find it.
Not charged and not dropped off yet? Just book again.
Need help?
If you can't find your booking, contact us through the app, website chat, or email support@luggagehero.com and we'll help.