All Collections
LuggageHero Traveler
Canceling Your LuggageHero Booking
Canceling Your LuggageHero Booking

A Step-by-Step Guide

Updated over a week ago

We understand that plans can change unexpectedly, and you may need to cancel your luggage storage booking with LuggageHero.

If you experienced issues on your arrival, read about incidents and safety concerns

This article will guide you through canceling your booking, ensuring a smooth and hassle-free experience. Cancellation policies may vary based on the specific booking details and location.

Cancellation can be made by navigating to the Booking Page > Booking Options > Cancel Booking.

Step 1: Access Your Booking Page:

To start the cancellation process, you can visit your booking page.

Step 2: Navigate to Booking Options:

Once you're on your booking page, locate the "Booking Options" section. This section typically includes various options related to your booking, including cancellation.

Step 3: Select "Cancel Booking":

Within the Booking Options section, you will find the "Cancel Booking" option. Click on this option to proceed with the cancellation process.

Step 4: Review Cancellation Policy:

Before you confirm your cancellation, you'll need to review the cancellation policy associated with your booking. This policy is just to let you know that any applicable fees or restrictions are based on the timing of your cancellation.

Step 5: Confirm Cancellation:

After reviewing the cancellation policy, you will be prompted to confirm your cancellation. Once you have confirmed, your booking will be canceled, and the appropriate charges, if applicable, will be processed based on the cancellation policy.

Same-Day Cancellations and No-Show Bookings:

For same-day cancellations, a cancellation fee per bag will be charged. Similarly, for no-show bookings (where you do not drop off your bags as scheduled), a fee equal to a full day of storage per bag will be charged. These fees are in place to ensure the availability and fairness of the storage service.

Additional Information:

We recommend you review our Terms and Conditions for more detailed information about our cancellation policy. You can find our cancellation policy and other relevant terms by visiting the LuggageHero cancellation policy link.

Canceling your luggage storage booking with LuggageHero is a straightforward process. Following the step-by-step instructions outlined in this article, you can cancel your booking through your booking page. It's important to know any applicable fees and the timing restrictions outlined in the cancellation policy.

If you have any questions or need help, our dedicated support team can help you throughout the cancellation process.

Did this answer your question?