In this article:
Why You Might Be Missing Your Payout
If you've noticed that a payout or payment you were expecting has yet to arrive, there could be several reasons for this. Understanding these reasons can help you quickly resolve the issue and ensure that your future payouts are processed smoothly. Here are some common reasons for missing payouts:
Payout Account Rejected: If the information on your payout account is incorrect or incomplete, it may have been rejected. Please verify that all details are accurate and up to date.
Inactive Bank Account: Payments cannot be processed if your linked bank account is inactive. Check the status of your bank account to ensure it can receive payments.
No Payout Account Added: You need to have a valid payout account added to your profile. If you haven't set up one, no payouts can be processed.
No Eligible Completed Bookings: Payouts are tied to completed bookings. If there haven't been any completed bookings that qualify for a payout, this could be why you haven't received any payment.
What to Do Next?
To address any issues with your payouts, please follow these steps:
Navigate to Your Storage Manager Dashboard: Log in to your dashboard to view and manage your bookings and financial information.
Update Your Payout Method: Could you check the details of your payout method on the dashboard? Update or add your bank account information to ensure future payouts are not delayed.
If you've checked all the above and still face issues, please get in touch with our support team for further assistance.