At LuggageHero, we aim to provide transparent pricing and a seamless storage experience.
To ensure accurate charges, travelers are responsible for selecting the correct number of bags and managing the storage timer properly.
Selecting the correct number of bags
When creating your booking:
Carefully select the exact number of bags you plan to store.
Double-check this number before confirming your reservation.
The total charge is calculated based on the number of bags stored.
Choosing the correct quantity prevents billing discrepancies and ensures you are charged accurately for your storage.
Activating and deactivating the storage timer
The storage timer tracks how long your luggage is stored. It must be started and stopped manually through your LuggageHero booking page in the app or website.
To start the timer
When dropping off your luggage, open your booking page.
Tap “Start Storage Timer” to begin tracking your storage duration.
Confirm that the timer is running before leaving the location.
To stop the timer
When collecting your luggage, return to your booking page.
Tap “Stop Storage Timer.”
Stopping the timer ensures you are charged only for the actual storage time used.
Failing to stop the timer promptly may result in charges for additional time.
Why this matters
LuggageHero’s system calculates charges automatically based on:
The number of bags stored, and
The time recorded by your storage timer.
Accurate input from travelers ensures fair and transparent billing for every booking.
Summary
Select the correct number of bags before confirming your booking.
Always start and stop your timer on time.
Stopping the timer ensures billing ends correctly.
These actions help avoid unnecessary charges and ensure accurate payment processing.
Need help?
If you notice a discrepancy in your charges or believe your timer was not recorded correctly, contact our support team at support@luggagehero.com.
We’ll review your booking and assist in resolving any issues.