Identifying Payouts on Your Bank Statement

Easily identify your payout from LuggageHero on your bank account statement.

Updated over a week ago

Receiving Your Payouts

Your payouts from LuggageHero typically arrive in your bank account within 5-10 business days after processing. To ensure smooth transactions, follow these steps:

  1. Verify Payout Account: Make sure your payout account is verified and capable of receiving payouts. Check that the IBAN provided is correct.

  2. Identify the Payment on Bank Statement:

    • Statement Descriptor: Look for an inbound payment with the statement descriptor that reads "LuggageHero" or "LUGGAGEHER".

    • Invoice Reference: Match the payment amount to the 'balance in your favor' amount listed on your last invoice in the billing section of your Dashboard.

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