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Understanding Your Check-in Ratio

The check-in ratio is a crucial performance metric.

Updated over a week ago

The check-in ratio is a crucial performance metric. It helps you understand the efficiency of your service by tracking the percentage of completed bookings.

In this article:

Keep Track of Your Check-in Ratio

From your Storage Manager Dashboard, you can track your check-in rate for each location.

Next to the check-in ratio, you'll be able to see the number of total walk-ins.

What is the Check-in Ratio?

Definition: The check-in ratio is the percentage of bookings where customers have successfully checked in their bags at your location out of the total bookings received for a given period.

Importance of a High Check-in Ratio

Quality Indicator: A high check-in ratio, ideally above 90%, indicates reliable service and can make your location a recommended spot on the LuggageHero app.

Search Ranking Impact: A check-in ratio below 90% will affect your visibility, placing your location lower in search results or leading to a complete deactivation.

Factors Affecting the Check-in Ratio

Operational Issues: A low ratio could signal operational problems such as incorrect opening hours listed, inaccurate address, unclear storefront picture, or staff need to be fully aware of the LuggageHero service.

Prohibited Practices: Requesting cash payments can deter customers, leading to a lower ratio.

Online Presence: Inaccuracies in your linked Google My Business account, such as showing your business as closed or permanently closed, can also negatively impact this ratio.

Strategies to Improve Your Check-in Ratio

Ensure Accurate Information: Verify that all details about your location are correct on the app and your Google My Business account.

Training: Train staff thoroughly about the LuggageHero service and the importance of not asking for cash payments.

Storefront Presentation: Update the picture of your storefront to make it easily recognizable for customers.

HeroCode: Use the HeroCode to keep a consistent procedure at check-in and pick-up. Please make sure the HeroCode is visible in your location so staff and customers can quickly get started with the check-in/pick-up.

Maintaining a high check-in ratio is vital for the success of your partnership with LuggageHero. It enhances customer trust and ensures better visibility on our platform.


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