As a valued LuggageHero partner, your storage location can earn the SuperHero badge. A mark of excellence that highlights your business as a top-rated and highly trusted storage provider.
Achieving SuperHero status increases your visibility, builds trust with travelers, and helps boost your overall earnings.
Purpose
To explain how to earn and maintain the SuperHero badge, along with the benefits of being a top-rated LuggageHero partner.
Applies to
Platform: LuggageHero Partner Dashboard
Audience: Active Partner Locations
1. What is SuperHero Status?
SuperHero status is an exclusive recognition for partners who consistently deliver exceptional customer experiences and maintain high operational standards.
When your location achieves SuperHero status, it receives priority placement in LuggageHero search results, making it easier for travelers to find and book with you.
The badge also signals reliability and service excellence—key factors in attracting repeat customers and positive reviews.
2. How to Earn the SuperHero Badge
To qualify for SuperHero status, your location must meet these performance standards:
Requirement | Description |
Check-in ratio above 90% | At least 9 out of 10 bookings must be successfully checked in. This demonstrates consistency and reliability. |
Customer rating above 4.5 | You must maintain an average customer rating above 4.6 from at least 20 verified customers. High ratings reflect outstanding service and customer care. |
These criteria are reviewed regularly to ensure only the most consistent and customer-focused locations maintain SuperHero status.
3. How to Boost Your Chances
1. Use the HeroCode for Every Check-In and Check-Out
The HeroCode ensures a fast, consistent, and trackable process for both you and your customers.
Regular HeroCode use increases your check-in ratio and helps you meet SuperHero eligibility faster.
Learn more: “How to Activate and Use Your HeroCode.”
2. Focus on Self-Acquired Bookings
Encouraging walk-ins or self-acquired bookings through your HeroCode can improve your customer rating.
Customers who visit through your direct marketing efforts often have a more personal experience, leading to higher satisfaction and positive reviews.
Learn more: “Managing Walk-In Bookings Effectively.”
4. Benefits of SuperHero Status
Benefit | Description |
Priority placement | Your location appears at the top of search results on LuggageHero, increasing visibility and bookings. |
Reputation boost | The SuperHero badge signals trust, reliability, and excellent service. |
Enhanced customer trust | Travelers are more likely to choose a SuperHero location, knowing it has proven quality and a strong track record. |
Summary
Becoming a SuperHero partner is a recognition of your dedication and performance.
By maintaining a check-in ratio above 90%, a rating above 4.6 stars, and consistently using your HeroCode, you position your location for higher visibility, greater trust, and more bookings.
The SuperHero badge isn’t just a title, it’s proof that your location delivers exceptional service every time.