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Can't Find the Storage Location? Here's What to Do

Updated over a week ago

At LuggageHero, we strive to make our storage locations easily accessible for your convenience. However, if you need help finding the shop where you've made a booking, we're here to assist you. This help center article guides you on what to do when you need help locating the storage location.

Access Your Booking Details

To access comprehensive information about your booking, navigate to your booking page using the email and/or SMS link. On your booking page, you'll find important details about the storage location, including the name, opening hours, address, and directions. This information will help you find the shop more effectively.

Contact the Storage Location

If you need help finding the shop, we recommend calling the phone number provided for the location. The phone number is available alongside the address and directions. By contacting the storage location directly, the staff will be able to provide you with specific guidance to help you find your way.

Placing a New Booking

If you are still looking for the shop despite your best efforts, you can go ahead and place a new booking. If you have two or more bookings for the same date, you will only be charged for the booking you check-in. This ensures you will only be charged for one bookings if you find the original storage location difficult.

Finding our storage locations should be straightforward, but we understand that unexpected challenges can arise. If you need help locating the shop, we recommend contacting the storage location using the provided phone number. You can access your booking page to provide detailed information about the storage location, including its name, opening hours, and directions.

If you continue to experience difficulties or have any questions or concerns, please don't hesitate to contact our dedicated customer support team. We're here to help you and make sure that your luggage storage experience with LuggageHero is as smooth and convenient as possible.

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