Rates, Fees, and Add-Ons
Updated over a week ago

We aim to provide transparent pricing and a seamless customer booking experience. This help center article will explain the rates, fees, and add-ons associated with LuggageHero bookings. Understanding these components will help you make informed decisions when confirming your booking.

Pricing Models

We offer flexible pricing models to suit your needs. We have options for you whether you require short-term or long-term luggage storage.

  • Hourly: If you need temporary storage for a few hours, our hourly pricing model is the ideal choice. You will only be charged for the hours you utilize the storage facilities.

  • Daily: Our pricing model provides competitive rates for longer storage durations. This option is perfect if you require storage for a full day or multiple days.

  • Multiday: Our multiday pricing model offers cost-effective solutions if you need extended storage beyond a single day. This model provides discounted rates for longer storage periods.

To ensure transparency and convenience, the rates for each of our partner locations are specified upfront before you make a booking. When browsing through available storage options, you will see the specific pricing details associated with each partner. This allows you to compare rates and choose the best for your requirements and budget.

Service Fee

When making a booking with LuggageHero, a mandatory service fee is applied. This fee covers various operational costs, including customer support, platform maintenance, and security measures to ensure the safety of your belongings. The service fee is presented in the booking summary before confirming your reservation. The service fee is non-refundable once the booking is confirmed.

Insurance Add-On

LuggageHero offers an optional insurance add-on to protect your stored luggage. The insurance add-on covers potential damage, loss, or theft of your belongings during storage. The cost of the insurance add-on is displayed in the booking summary, allowing you to make an informed decision. You can add or remove the insurance before confirming your booking. The fee will be added to your total booking cost if you include the insurance.

Confirming Fees and Prices

When you confirm your booking, you acknowledge and accept all fees and prices associated with your reservation. It's essential to carefully review the booking summary before finalizing your booking to ensure you know all the costs. Confirming your booking, you agree to the outlined rates, fees, and add-ons in the summary.

Understanding the rates, fees, and add-ons associated with LuggageHero bookings ensures a transparent and seamless experience. The service fee, mandatory for all bookings, covers operational costs. The optional insurance add-on provides added protection for your belongings.

Before starting the storage timer, you can modify your booking and adjust the add-ons. You agree to the fees and prices presented in the booking summary by confirming your booking. If you have any questions or need further clarification regarding rates, fees, or add-ons, our dedicated support team is here to help you.

If you need any help or have questions, please do not hesitate to contact us. We are committed to providing exceptional service and ensuring your satisfaction with your LuggageHero booking.

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