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Non-Standard Luggage: Guidelines for Storage with LuggageHero
Non-Standard Luggage: Guidelines for Storage with LuggageHero
Updated over a week ago

At LuggageHero, we strive to provide convenient and secure luggage storage for our valued customers. While we accommodate a wide range of luggage types, it's important to note that certain items fall under the category of non-standard luggage.

In this article, we will outline the types of luggage that are not considered standard for storage purposes and provide guidelines to ensure a smooth and hassle-free experience.

Prohibited Items:

For safety and legal reasons, some items cannot be stored with LuggageHero. These include but are not limited to:

  • Hazardous materials: Any items classified as dangerous, such as flammable substances, explosives, or corrosive materials, are strictly prohibited.

  • Perishable items: Food, perishable goods, or items that may spoil or decay over time are unsuitable for storage.

  • Living organisms: Animals, plants, or other living organisms cannot be stored due to health and safety regulations.

Oversized and Irregularly Shaped Items

While we strive to accommodate various luggage sizes, extremely oversized or irregularly shaped items may pose challenges for storage. These may include large furniture, oversized equipment, or items that cannot be easily carried or stored within our partner locations. We recommend contacting our customer support team for guidance and alternative storage options if you have such items.

Fragile or Valuable Items

Although we take utmost care in storing your belongings, we advise against storing highly fragile or valuable items with LuggageHero. This includes items such as

  • Delicate artwork

  • Jewelry

  • Precious metals

  • Cash

  • Important/Essential documents (passport, travel documents, etc)

While our partner locations provide secure storage, it's always prudent to carry these items with you or explore specialized storage options for maximum protection.

Unattended or Unsealed Bags

To maintain a safe environment for all customers, we require that all bags stored with LuggageHero be adequately sealed and not left unattended. Unattended or unsealed bags may be considered suspicious and can pose security risks. Please ensure that your bags are securely closed and that you remain present during the drop-off and pick-up process.

At LuggageHero, we strive to provide a reliable and secure storage solution for your luggage. While we accommodate most standard luggage types, we must be aware of the restrictions regarding non-standard items. Prohibited items, oversized and irregularly shaped items, fragile or valuable items, and unattended or unsealed bags fall under this category. Adhering to these guidelines can help ensure a smooth and enjoyable storage experience with LuggageHero.

You can read more in the Terms and Conditions.

Please get in touch with our customer support team for any further inquiries or clarification regarding non-standard luggage. We are here to help you and provide alternative solutions if you need them.


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